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Reporting Damp and Mould

Reporting Damp and Mould

You can report Damp and Mould to us quickly and easily online using this form.

Once we receive your request, our team will review it and be in touch with an appointment date.

If you feel that the Damp and Mould poses an immediate health risk (e.g., severe respiratory issues) or makes a home uninhabitable this must be reported to us immediately by telephone on 03332 404 444.
Your details
1.Please enter your full name.(Required.)
2.Please let us know your full address.(Required.)
3.Please can you share your best contact number and email address.(Required.)
4.Where is the damp and mould located? - please provided detail of the room(Required.)
5.When did you notice the problem, and have you reported any case of Damp and Mould in the past 6 months?
6.How many people live in your home, are you overcrowded?
7.Are any of the following living in your home?
8.What kind of heating do you have in your home?
9.Does the heating get used, and does your home get warm enough?
10.Are all electric extractor fans working in your home?
11.Do your windows have trickle vents, if so do you use them?
12.Have you noticed any possible leaks?
13.Do you see any missing roof tiles, or leaking gutters?
14.Can you please upload supporting photos of your damp and mould
No file chosen
15.Please select all days/times that you are available.

Providing this is not an existing case, we will prioritise the case and book an appointment to come and complete a survey.
If you have any problems completing this form, you can also report Damp and Mould in the following ways:
In person at any of our offices.
By phone: 03332 404 444
By email: cxsupport@freebridge.org.uk
By mail: Juniper House, Austin Street, King's Lynn, Norfolk, PE30 1DZ
Via our social media accounts.
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