Police Department Satisfaction Survey 2018-2019

Greetings!

The men and women of the Glastonbury Police Department take great pride in providing quality, professional service to everyone in our community.  As the new Chief of Police, I want to ensure we are being responsive to your needs. Your input on how we are doing and where we need to improve is invaluable to enhancing our services, and for future planning.  Please take a few minutes to complete the following confidential and voluntary survey.  We value and appreciate your time and feedback.

Marshall S. Porter, Chief of Police

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* 1. Have you had contact with any member of the Glastonbury Police Department within the past three years? (If no, skip to question 7.)

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* 2. With whom did you have contact (select all that apply)?

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* 3. In what capacity did you interact with a police department employee (check all that apply)?

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* 4. During your interaction were you treated with professionalism, dignity, and respect?

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* 5. Do you feel the representative listened to your concerns, and attempted to help resolve your issue?

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* 6. How quickly was our response to your call for service?

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* 7. Overall, how would you rate service to the community provided by the Glastonbury Police Department?

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* 8. Overall, how would you rate the level of Glastonbury Police competence?

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* 9. Overall, how would you rate the level of Glastonbury Police professionalism?

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* 10. Would you be hesitant to contact the Glastonbury Police Department for assistance?

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* 11. Over the past three years do you believe crime in Glastonbury has:

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* 12. Overall, how safe do you consider the Town of Glastonbury?

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* 13. How safe do you consider yourself in Glastonbury?

  Not Safe Safe Very Safe
In your home?
Walking in your neighborhood?
Shopping downtown?
Visiting park/recreational areas?

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* 14. How concerned are you with the following in Glastonbury?

  Not Concerned Concerned Very Concerned
Burglary
Robbery
Identity Theft/Internet Crimes
Vehicle theft/theft from vehicle
Traffic/parking congestion
Speeding
Drunk Driving
Distracted Driving
Drug Use/Sale
Vandalism/Graffiti/Littering
Juvenile issues (crime, loitering, supervision, drugs/alcohol, etc.)
Solicitors
Panhandling

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* 15. How would you rate the Glastonbury Police Department’s service in the following areas?

  Needs Improvement Meets Expectations Exceeds Expectations
Crime control & investigation
Traffic control & enforcement
School Resource Officers
Juvenile outreach programs
Elderly outreach programs
Crime prevention programs
Community Policing programs
Park patrol
Neighborhood patrol
Community notifications

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* 16. Please use this space to briefly provide any other feedback and recommendations you believe would help us to improve our service to the community.

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* 17. Gender

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* 18. Age group

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* 19. Race/Ethnicity

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* 20. Household income

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