Police Dept. Satisfaction Survey

Police Department Satisfaction Survey

Greetings!

The men and women of the Glastonbury Police Department take great pride in providing quality, professional service to everyone in our community. As the new Chief of Police, I want to ensure we are being responsive to your needs. Your input on how we are doing and where we need to improve is invaluable to enhancing our services, and for future planning. Please take a few minutes to complete the following confidential and voluntary survey. We value and appreciate your time and feedback.

Marshall S. Porter, Chief of Police

Question Title

* 1. Have you had contact with any member of the Glastonbury Police Department within the past three years? (If no, skip to question 7.)

Yes

Question Title

* 2. With whom did you have contact (select all that apply)?

Dispatcher

Police Officer

Animal Control Officer

Other (Administrative, Records, Finance)

Question Title

* 3. In what capacity did you interact with a police department employee (check all that apply)?

Made a complaint

Was arrested

Was a crime victim

Was a witness

Was stopped (in a vehicle or other)

Other

Comments:

Question Title

* 4. During your interaction were you treated with professionalism, dignity, and respect?

Yes

Comments

Question Title

* 5. Do you feel the representative listened to your concerns, and attempted to help resolve your issue?

Yes

Comments

Question Title

* 6. How quickly was our response to your call for service?

Faster than expected

About what was expected

Slower than expected

They never came

N/A (e.g. called dispatch or records; response by officer not required)

Question Title

* 7. Overall, how would you rate service to the community provided by the Glastonbury Police Department?

Excellent

Good

Fair

Poor

Not Applicable

Comments

Question Title

* 8. Overall, how would you rate the level of Glastonbury Police competence?

Excellent

Good

Fair

Poor

Unsure (not able to rate)

Comments

Question Title

* 9. Overall, how would you rate the level of Glastonbury Police professionalism?

Excellent

Good

Fair

Poor

Unsure (not able to rate)

Comments:

Question Title

* 10. Would you be hesitant to contact the Glastonbury Police Department for assistance?

Yes

Comments:

Question Title

* 11. Over the past three years do you believe crime in Glastonbury has:

Increased

Remained the same

Decreased

Question Title

* 12. Overall, how safe do you consider the Town of Glastonbury?

Not Safe

Safe

Very Safe

Question Title

* 13. How safe do you consider yourself in Glastonbury?

	Not Safe	Safe	Very Safe
In your home?	In your home? Not Safe	In your home? Safe	In your home? Very Safe
Walking in your neighborhood?	Walking in your neighborhood? Not Safe	Walking in your neighborhood? Safe	Walking in your neighborhood? Very Safe
Shopping downtown?	Shopping downtown? Not Safe	Shopping downtown? Safe	Shopping downtown? Very Safe
Visiting park/recreational areas?	Visiting park/recreational areas? Not Safe	Visiting park/recreational areas? Safe	Visiting park/recreational areas? Very Safe

Comments (It would be helpful if you identified the area of town in which you reside)

Question Title

* 14. How concerned are you with the following in Glastonbury?

	Not Concerned	Concerned	Very Concerned
Burglary	Burglary Not Concerned	Burglary Concerned	Burglary Very Concerned
Robbery	Robbery Not Concerned	Robbery Concerned	Robbery Very Concerned
Identity Theft/Internet Crimes	Identity Theft/Internet Crimes Not Concerned	Identity Theft/Internet Crimes Concerned	Identity Theft/Internet Crimes Very Concerned
Vehicle theft/theft from vehicle	Vehicle theft/theft from vehicle Not Concerned	Vehicle theft/theft from vehicle Concerned	Vehicle theft/theft from vehicle Very Concerned
Traffic/parking congestion	Traffic/parking congestion Not Concerned	Traffic/parking congestion Concerned	Traffic/parking congestion Very Concerned
Speeding	Speeding Not Concerned	Speeding Concerned	Speeding Very Concerned
Drunk Driving	Drunk Driving Not Concerned	Drunk Driving Concerned	Drunk Driving Very Concerned
Distracted Driving	Distracted Driving Not Concerned	Distracted Driving Concerned	Distracted Driving Very Concerned
Drug Use/Sale	Drug Use/Sale Not Concerned	Drug Use/Sale Concerned	Drug Use/Sale Very Concerned
Vandalism/Graffiti/Littering	Vandalism/Graffiti/Littering Not Concerned	Vandalism/Graffiti/Littering Concerned	Vandalism/Graffiti/Littering Very Concerned
Juvenile issues (crime, loitering, supervision, drugs/alcohol, etc.)	Juvenile issues (crime, loitering, supervision, drugs/alcohol, etc.) Not Concerned	Juvenile issues (crime, loitering, supervision, drugs/alcohol, etc.) Concerned	Juvenile issues (crime, loitering, supervision, drugs/alcohol, etc.) Very Concerned
Solicitors	Solicitors Not Concerned	Solicitors Concerned	Solicitors Very Concerned
Panhandling	Panhandling Not Concerned	Panhandling Concerned	Panhandling Very Concerned

Comments:

Question Title

* 15. How would you rate the Glastonbury Police Department’s service in the following areas?

	Needs Improvement	Meets Expectations	Exceeds Expectations	Unsure / Not Able to Rate
Crime control & investigation	Crime control & investigation Needs Improvement	Crime control & investigation Meets Expectations	Crime control & investigation Exceeds Expectations	Crime control & investigation Unsure / Not Able to Rate
Traffic control & enforcement	Traffic control & enforcement Needs Improvement	Traffic control & enforcement Meets Expectations	Traffic control & enforcement Exceeds Expectations	Traffic control & enforcement Unsure / Not Able to Rate
School Resource Officers	School Resource Officers Needs Improvement	School Resource Officers Meets Expectations	School Resource Officers Exceeds Expectations	School Resource Officers Unsure / Not Able to Rate
Juvenile outreach programs	Juvenile outreach programs Needs Improvement	Juvenile outreach programs Meets Expectations	Juvenile outreach programs Exceeds Expectations	Juvenile outreach programs Unsure / Not Able to Rate
Elderly outreach programs	Elderly outreach programs Needs Improvement	Elderly outreach programs Meets Expectations	Elderly outreach programs Exceeds Expectations	Elderly outreach programs Unsure / Not Able to Rate
Crime prevention programs	Crime prevention programs Needs Improvement	Crime prevention programs Meets Expectations	Crime prevention programs Exceeds Expectations	Crime prevention programs Unsure / Not Able to Rate
Community Policing programs	Community Policing programs Needs Improvement	Community Policing programs Meets Expectations	Community Policing programs Exceeds Expectations	Community Policing programs Unsure / Not Able to Rate
Park patrol	Park patrol Needs Improvement	Park patrol Meets Expectations	Park patrol Exceeds Expectations	Park patrol Unsure / Not Able to Rate
Neighborhood patrol	Neighborhood patrol Needs Improvement	Neighborhood patrol Meets Expectations	Neighborhood patrol Exceeds Expectations	Neighborhood patrol Unsure / Not Able to Rate
Community notifications	Community notifications Needs Improvement	Community notifications Meets Expectations	Community notifications Exceeds Expectations	Community notifications Unsure / Not Able to Rate

Comments:

Question Title

* 16. Please use this space to briefly provide any other feedback and recommendations you believe would help us to improve our service to the community.

Question Title

* 17. Gender

Male

Female

Prefer not to answer

Other (please specify)

Question Title

* 18. Age group

18-40

41-60

61-79

80+

Prefer not to answer

Question Title

* 19. Race/Ethnicity

Asian

American Indian and Alaska Native

Black or African American

Hispanic

Native Hawaiian or Other Pacific Islander

White

Prefer not to answer

Question Title

* 20. Household income

Under $40,000

$40,000- $75,000

$75,001-$125,000

Over $125,000

Prefer not to answer