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Dog Training Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this service to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with the outcome of your training class?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Other (please specify)
*
3.
Which of the following words would you use to describe our service? Select all that apply.
(Required.)
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
Fun
Informative
Consistent
Inconsistent
Other (please specify)
4.
How well did our service meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
Did our service meet your expectations?
Yes, above and beyond
Yes: met high expectations
No, high expectations were not met
No, low expectations were not met
Neutral
*
6.
How would you rate the overall ability and knowledge of the dog trainer?
(Required.)
Excellent
Above average
Average
Below average
Poor
Other (please specify)
*
7.
How responsive have we been to your questions or concerns about dog training?
(Required.)
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
Other (please specify)
*
8.
If you could make any changes to our service, what would those changes be?
(Required.)
*
9.
How did you hear about our training service?
(Required.)
Petco partner
In store flyer/ad
Approached by/talked to trainer
Petco email
Facebook training page
Share on Facebook
Word of mouth/ referral
Other (please specify)
10.
Do you have any other comments, questions, or concerns?