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Customer Satisfaction Survey – Veteran Entrepreneur Program

1.Please rate your satisfaction with the service you received from the Veteran Entrepreneur Program.
2.How satisfied are you with agency staff, including employee courtesy and knowledge, and whether staff members introduced themselves?
3.How satisfied are you with the agency’s facilities, including your ability to access the agency offices?
4.How satisfied are you with agency communications, including telephone access, the average time you spend on hold, call transfers, access to a live person, mail, and email?
5.How satisfied are you with the agency’s website, including the ease of use, mobile access, and information available through the site such as a listing of services and contact information?
6.How satisfied are you with the agency’s complaint handling process, including ease to file a complaint and whether responses are timely?
7.How satisfied are you with the agency’s ability to timely serve you, including the amount of time you wait for service in person?
8.How satisfied are you with any agency brochures or other printed information?
9.Please rate your overall satisfaction with the agency.
10.Please share any additional feedback. If you want to be contacted about your customer service experience, please provide your information.
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