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* 1. As a customer of the Planning Department, what do you think are the Department's strengths? What resources and capabilities does the Department have to accomplish our objectives?

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* 2. In thinking about your overall experience with the City-County Planning Department, how satisfied are you with the customer service you received?

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* 3. As a customer of the Planning Department, what do you think are the Department's weaknesses? What deficiencies in resources and capabilities hinder the department from accomplishing their objectives?

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* 4. What are the external opportunities, that is, factors that exist beyond the Department, that may have a favorable effect on our performance?

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* 5. What are the external challenges, that is, factors or situations that exist beyond the Department, that can negatively effect our performance?

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