Please take a few minutes to complete this survey.  Your feedback is very important to us.    It will help us serve you better.  This survey does not collect identifying information so your identity remains anonymous.
Thank you for your participation.

* 1. How would you best describe yourself in your dealing with the Texas Racing Commission? (Mark all that apply.)

* 2. I am primarily involved in:

* 3. I live in Texas:

* 4. In the past year, I had contact with the following Commission employees in Austin.  Mark all that apply.

* 5. In the past year, I had contact with the following Commission employees at a racetrack. Mark all that apply.

* 6. In the past year, the estimated number of contacts I have had with the Commission is:

* 7. The purpose of my contact with the Commission was: (Mark all that apply.)

* 8. In the past year, I received services from Commission staff at the following locations.  Mark all that apply.

* 9. Please respond to the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
The Commission offices I visited were clean, orderly, and accessible.
The Commission staff I dealt with identified themselves or wore name bages.
The Commission staff I dealt with were professional and courteous.
The Commission staff I dealt with were able to answer my questions.
My telephone call to the Commission office was routed to the proper person.
The Commission staff was available for me at convenient times.
The time I waited for Commission action, by phone, in person, by mail, or by e-mail, was reasonable.
The written information I received was clear and contained helpful information.
The Commission clearly communicated to me how to comply with the Commission's rules.
The Commission's website is informative, easy to use, and names a contact person for services.
It is easy to use the online licensing process.
It is easy to file a complaint with the Commission.
The Commission investigates complaints and takes appropriate action.
Overall, I am satisfied with the Commission's services.

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