* 2. How long was your wait on hold before speaking with our infoline representative?

* 3. How well did our infoline representative answer your question or solve your problem?

* 4. Overall, are you satisfied with our infoline, dissatisfied with it, or neither satisfied nor dissatisfied with it?

* 5. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 6. What information would you like to see SPELD Victoria's free infoline provide?

* 7. Will you change your practice as a result of what you learnt at this PD?

* 8. Personal details. Please skip this question if you would like to remain anonymous