Customer Survey Kings Bromley Marina

Dear Customer
Please help us to improve. We value your opinion and would appreciate
your time in completing this short survey about our services and facilities.
This Survey is completely anonymous
(unless you would like feedback from the survey
in which case please leave us your email at the end)
Thank you so much for your time

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* 1. What type of boatowner/moorer best describes you?

  Annual Berth Holder Seasonal Berth Holder Visitor
Narrowboat
Cruiser
Other

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* 2. How long have you berthed at Kings Bromley Marina

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* 3. What made you decide to berth your boat at Kings Bromley Marina? (you may tick more than one answer)

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* 4. How would you rate our staff at Kings Bromley Marina

  Excellent Good Satisfactory Below Average Poor
Marina Manager
Office Staff
Groundsmen

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* 5. How would you rate the following specific aspects of our facilities?

  Excellent Good Satisfactory Below Average Poor
New Marina Office and Facilities
Pontoons
Car Parking
Lighting
Security
Toilets and Showers
WIFI
Signage
Footpaths
Landscaping
Fuel
Pump Out
Launderette

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* 6. How would you rate the following specific aspects of our customer service?

  Excellent Good Satisfactory Below Average Poor
Communication with Marina Office Team
Communication with the Grounds Maintenance Engineers
Electronic Communication
Paper Communication
Marina Maintenance
Housekeeping and Laundry Services
Customer Care

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* 7. Have you visited any of the other Castle Marinas, If yes what did you think?

  Excellent Good Satisfactory Below Average Poor Was not aware it was a Castle Marina Was not aware of the reciprocal berthing arrangement Have never visited
Buckden Marina
Nottingham Castle Marina
Ventnor Marina
Wigrams Turn Marina

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* 8. Where did you berth prior to Kings Bromley?

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* 9. Thank you so much for your time in completing this survey. We really do appreciate your opinions. Finally if you have any general comments which you think might be beneficial to us please do write them in the space provided below.

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* 10. If you would like some feedback from this survey please leave us your details and your preferred method of contact (tel or email)

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