RTS Customer Survey - Spring 2026 Thank you for taking the RTS Customer Survey! Your feedback provides valuable information that will help us improve service. Please answer each question completely. After completing this survey, you will be eligible to win a $50 gift card! Question Title * 1. I ride _______________ RTS Genesee RTS Livingston RTS Ontario RTS Orleans RTS Seneca RTS Wayne RTS Wyoming Question Title * 2. All things considered, how likely would you be to recommend RTS to a friend or neighbor? 0 - Not At All Likely 10 - Extremely Likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 3. Please explain why you chose the number above. Question Title * 4. Based on your experience over the last 3 months, rate your satisfaction with RTS’ PERFORMANCE. 1 - Very Dissatisfied 2 3 4 5 6 7 8 9 10 - Very Satisfied Overall RTS Performance Overall RTS Performance 1 - Very Dissatisfied Overall RTS Performance 2 Overall RTS Performance 3 Overall RTS Performance 4 Overall RTS Performance 5 Overall RTS Performance 6 Overall RTS Performance 7 Overall RTS Performance 8 Overall RTS Performance 9 Overall RTS Performance 10 - Very Satisfied Bus Operators are courteous and helpful Bus Operators are courteous and helpful 1 - Very Dissatisfied Bus Operators are courteous and helpful 2 Bus Operators are courteous and helpful 3 Bus Operators are courteous and helpful 4 Bus Operators are courteous and helpful 5 Bus Operators are courteous and helpful 6 Bus Operators are courteous and helpful 7 Bus Operators are courteous and helpful 8 Bus Operators are courteous and helpful 9 Bus Operators are courteous and helpful 10 - Very Satisfied I feel safe/secure when riding I feel safe/secure when riding 1 - Very Dissatisfied I feel safe/secure when riding 2 I feel safe/secure when riding 3 I feel safe/secure when riding 4 I feel safe/secure when riding 5 I feel safe/secure when riding 6 I feel safe/secure when riding 7 I feel safe/secure when riding 8 I feel safe/secure when riding 9 I feel safe/secure when riding 10 - Very Satisfied Buses' cleanliness and comfort Buses' cleanliness and comfort 1 - Very Dissatisfied Buses' cleanliness and comfort 2 Buses' cleanliness and comfort 3 Buses' cleanliness and comfort 4 Buses' cleanliness and comfort 5 Buses' cleanliness and comfort 6 Buses' cleanliness and comfort 7 Buses' cleanliness and comfort 8 Buses' cleanliness and comfort 9 Buses' cleanliness and comfort 10 - Very Satisfied Buses' arrival time Buses' arrival time 1 - Very Dissatisfied Buses' arrival time 2 Buses' arrival time 3 Buses' arrival time 4 Buses' arrival time 5 Buses' arrival time 6 Buses' arrival time 7 Buses' arrival time 8 Buses' arrival time 9 Buses' arrival time 10 - Very Satisfied Ease of buying & paying fare Ease of buying & paying fare 1 - Very Dissatisfied Ease of buying & paying fare 2 Ease of buying & paying fare 3 Ease of buying & paying fare 4 Ease of buying & paying fare 5 Ease of buying & paying fare 6 Ease of buying & paying fare 7 Ease of buying & paying fare 8 Ease of buying & paying fare 9 Ease of buying & paying fare 10 - Very Satisfied Number of routes and destinations Number of routes and destinations 1 - Very Dissatisfied Number of routes and destinations 2 Number of routes and destinations 3 Number of routes and destinations 4 Number of routes and destinations 5 Number of routes and destinations 6 Number of routes and destinations 7 Number of routes and destinations 8 Number of routes and destinations 9 Number of routes and destinations 10 - Very Satisfied Ease of using RTS Ease of using RTS 1 - Very Dissatisfied Ease of using RTS 2 Ease of using RTS 3 Ease of using RTS 4 Ease of using RTS 5 Ease of using RTS 6 Ease of using RTS 7 Ease of using RTS 8 Ease of using RTS 9 Ease of using RTS 10 - Very Satisfied Question Title * 5. In the past 90 days, have you ridden with RTS? Yes No I'm not sure Question Title * 6. Which one of the following aspects of a bus ride is most important to you? (Please select ONE) Bus Operator courtesy. Buses are clean & comfortable. ⃝ Personal safety & security on the bus. Buses arrive on time. ⃝ It’s easy to get info from RTS. It’s easy to buy bus fare. ⃝ There are enough routes to take me where I need to go. Other (please specify) Question Title * 7. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 00544 or 94305) Question Title * 8. What can RTS do to make using our service easier for you? Question Title * 9. If you would like to be entered into our drawing to win a $50 gift card, please provide your name and contact information below. First and Last Name Mailing Address Done
