Skip to content

OEBB Health Savings Account (HSA) Satisfaction Survey

OEBB needs your assistance in evaluating your satisfaction with the OEBB preferred Health Savings Account (HSA) vendor (US Bank) and to try to understand more about member participation and satisfaction in the OEBB HSA Program. Please take a few minutes to complete the short survey on how well US Bank has met your needs and share any feedback you may have received from employees.

Please complete the survey by Monday, May 7. Thanks for your assistance.

OEBB Staff
1.Are you using US Bank through OEBB as the sole vendor for your entity's HSA accounts?
2.Please rate your level of satisfaction with US Bank services provided under the OEBB HSA Program.
Very Statisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Unkown
Accessibility of Customer Service Staff
Resolution of Issues by Customer Service Staff
Resolution of Issues by Account Representatives
Timeliness of Entity Reports
Usefulness of Entity Reports
Ease of Setting up Accounts
Ease of Maintaining Accounts
Overall satisfaction
3.If known, please rate your employees' level of satisfaction with US Bank services provided under the OEBB HSA Program.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Unknown
Accessibility of Customer Service Staff
Issue Resolution by Customer Service Staff
Online and Printed Materials
Ease of Setting up Accounts
Ease of Maintaining Accounts
Claims Payment
Overall Satisfaction
4.Please indicate your educational entity type.
5.Please indicate the size of your educational entity.
6.Please use the box below if you would like to add further information on US Bank's services provided under the OEBB HSA Program.