Question Title

* 1. VCHCP Member Services staff (805-981-5050) are responsible for explaining benefits, changing PCP's, and providing assistance with any access issues.  If you spoke with a VCHCP Member Services representative during 2020, how satisfied were you with the level of service they provided?

Question Title

* 2. VCHCP Utilization Management staff are responsible for providing you with assistance concerning treatment authorization requests. If you spoke with a Utilization Management representative during 2020, how satisfied were you with the level of service they provided?

Question Title

* 3. VCHCP Claims staff are responsible for providing you with assistance concerning any of your claims. If you spoke to a Claims representative during 2020, how satisfied were you with the level of service they provided?

Question Title

* 4. Is your Primary Care Provider (PCP) a VCMC or Non-VCMC provider?

Question Title

* 5. Approximately how many visits have you scheduled with your PCP during 2020?

Question Title

* 6. How long has it been since your most recent visit with your PCP?

Question Title

* 7. If you have scheduled a routine appointment with your PCP during 2020, on average, when was the first available appointment offered to you?

Question Title

* 8. Once you had an appointment with your PCP, did the office ever require you to reschedule?

Question Title

* 9. If you have scheduled an urgent appointment with your PCP during 2020, on average, when was the first available appointment offered to you?

Question Title

* 10. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

Question Title

* 11. When you have called your PCP's office during normal business hours, how long was it before you were able to speak with someone?

Question Title

* 12. If you have called your PCP's office during normal business hours (non-urgent call) and had to leave a message for a call back, how long was it before you received a return call?

Question Title

* 13. When you went for an appointment with your PCP, on average, how long beyond your scheduled appointment time did you wait before you were seen by the provider?

Question Title

* 14. Approximately how many visits have you scheduled with a Specialist during 2020?

Question Title

* 15. If you experienced delays in the referral process with your PCP, please provide the name of the PCP.

Question Title

* 16. If you have seen a Specialist in 2020, were they a VCMC or non-VCMC Provider?

Question Title

* 17. If you have scheduled a non-urgent appointment with a Specialist during 2020, on average, when was the first available appointment offered to you?

Question Title

* 18. Once you had an appointment with a Specialist, did the office ever require you to reschedule?

Question Title

* 19. If you have scheduled an urgent appointment with a Specialist during 2020, on average, when was the first available appointment offered to you?

Question Title

* 20. If you were seen at an Ancillary (X-ray, MRI, CT, etc.) facility in 2020, were they a VCMC or non-VCMC facility?

Question Title

* 21. If you have scheduled an Ancillary (X-ray, MRI, CT, etc.) appointment with a facility during 2020, on average, when was the first available appointment offered to you?

Question Title

* 22. How easy is it to find a Provider in your area who participates in the Ventura County Health Care Plan?

Question Title

* 23. How satisfied are you with the choice of Providers in the Ventura County Health Care Plan network?

Question Title

* 24. VCHCP provides free language services to our members when needed. This includes interpretation and translation services, as well as services for the hearing or speech impaired, and includes coordinating these services at your doctor appointments, if needed. Were you already aware of this service?

Question Title

* 25. If you have used VCHCP’s free language services, how satisfied were you?

Question Title

* 26. Please provide additional comments regarding your Ventura County Health Care Plan experience related to the Plan, your PCP, and/or Specialist.

Question Title

* 27. Name and telephone number? (Optional)

T