* 1. VCHCP Member Services staff (805-981-5050) are responsible for explaining benefits, changing PCP's, and providing assistance with any access issues.  If you spoke with a VCHCP Member Services representative during 2017, how satisfied were you with the level of service they provided?

* 2. VCHCP Utilization Management staff are responsible for providing you with assistance concerning treatment authorization requests. If you spoke with a Utilization Management representative during 2017, how satisfied were you with the level of service they provided?

* 3. VCHCP Claims staff are responsible for providing you with assistance concerning any of your claims. If you spoke to a Claims representative during 2017, how satisfied were you with the level of service they provided?

* 4. Is your Primary Care Provider (PCP) a VCMC or Non-VCMC provider?

* 5. Approximately how many visits have you scheduled with your PCP during 2017?

* 6. How long has it been since your most recent visit with your PCP?

* 7. If you have scheduled a routine appointment with your PCP during 2017, on average, when was the first available appointment offered to you?

* 8. Once you had an appointment with your PCP, did the office ever require you to reschedule?

* 9. If you have scheduled an urgent appointment with your PCP during 2017, on average, when was the first available appointment offered to you?

* 10. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

* 11. When you have called your PCP's office during normal business hours, how long was it before you were able to speak with someone?

* 12. If you have called your PCP's office during normal business hours (non-urgent call) and had to leave a message for a call back, how long was it before you received a return call?

* 13. When you went for an appointment with your PCP, on average, how long beyond your scheduled appointment time did you wait before you were seen by the provider?

* 14. Approximately how many visits have you scheduled with a Specialist during 2017?

* 15. If you have seen a Specialist in 2017, were they a VCMC or non-VCMC Provider?

* 16. If you have scheduled a non-urgent appointment with a Specialist during 2017, on average, when was the first available appointment offered to you?

* 17. Once you had an appointment with a Specialist, did the office ever require you to reschedule?

* 18. If you have scheduled an urgent appointment with a Specialist during 2017, on average, when was the first available appointment offered to you?

* 19. If you were seen at an Ancillary (X-ray, MRI, CT, etc.) facility in 2017, were they a VCMC or non-VCMC facility?

* 20. If you have scheduled an Ancillary (X-ray, MRI, CT, etc.) appointment with a facility during 2017, on average, when was the first available appointment offered to you?

* 21. How easy is it to find a Provider in your area who participates in the Ventura County Health Care Plan?

* 22. How satisfied are you with the choice of Providers in the Ventura County Health Care Plan network?

* 23. Please provide additional comments regarding your Ventura County Health Care Plan experience related to the Plan, your PCP, and/or Specialist.

* 24. Name and telephone number? (Optional)

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