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Your Feedback Matters - Vital Community Energi

As a valued Vital Community Energi customer, we would like to learn more about your experience of living in a heat network-connected home. To say thank you, if you are happy to share your contact details, we will enter you into a draw to win a £50 Amazon voucher.
Please share your contact details at the end of the questionnaire to be entered into the draw. The draw will close on 27th March 2027 and the winner will be contacted by email within 30 days.

Please be aware that feedback from this survey is reviewed periodically. If you have an emergency or need to speak to a member of our Vital Community Energi team, please call 0808 156 0016.
1.Complete the sentence: “Since moving into my heat network-connected home, I feel…” (e.g. warmer, safer, more secure, confident in managing my monthly bills).
Our team at Vital Community Energi supplies your home with heating and hot water via a heat network. We provide metering and billing services and operations and maintenance of your heat network and heat interface unit (HIU).
2.What do you value most about living on a Vital Community Energi heat network? (e.g. reliability, clear bills, helpful team, ease of contact, signposting to other support organisations.)
3.How strongly do you agree or disagree with the following statements?
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree
“I’m satisfied with my supply of heating and hot water.”
“I often need to decide between paying my utility bills or buying food.”
“I feel my heat charges are fair for the service I receive, and any changes are explained in advance.”
“My bills (and statements, if you have a prepayment meter) are clear, accurate and easy to understand.”
“If there’s planned work or an interruption, I receive timely updates and information.”
“It’s easy to contact the Vital Community Energi team.”
“I know you can help me access extra support if I need it (e.g. priority services, other support organisations and payment support)."
“I can easily see how much energy I’m using through the Glass App."
"I feel in control of my energy usage and spend.”
4.In your opinion, what does the Vital Community Energi team do well?
(e.g., a friendly and helpful service, a reliable supply, clear bills, availability)
5.Tell us about a time our team made things easier for you.
(Feel free to name a colleague so we can thank them).
6.Thinking about the marketing materials you may have received from Vital Community Energi and the website ww.vitalcommunityenergi.co.uk. What do you like and what do you think can be improved?
7.Do you have any suggestions that would help us improve your experience with Vital Community Energi?
8.Please share your contact details at the end of the questionnaire to be entered into the draw. (Terms & Conditions below).
Terms & Conditions
Promoter: Vital Energi Utilities Limited (parent company of Vital Community Energi), Century House, Roman Road, Blackburn, Lancashire, BB1 2LD. Eligibility: Open to UK residents aged 18+ who live or work in a building connected to a Vital Community Energi heat network. Excludes Vital Energi employees. One entry per person. How to enter: Complete the survey at https://www.surveymonkey.com/r/JFXRV7T and leave your full contact details so we can reach you if you win. Closing date: 27 March 2026 (23:59 UK time). Entries after this time will not be included. Prize & draw: One (1) winner will receive a £50 Amazon.co.uk e‑gift voucher. The winner will be selected by a computer‑generated random draw within 30 days of the closing date and contacted by email within the same period. If the winner doesn’t respond within 14 days, we may select an alternative winner. No cash alternative. Amazon disclaimer: Amazon is not a sponsor of this promotion. “Amazon” and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Use of comments: By submitting your survey, you permit Vital Energi Utilities Limited and Vital Community Energi to use your feedback comments in our marketing (website, social channels, literature). We won’t use your name alongside your comments unless you provide additional consent. We may edit comments for length or clarity while keeping the original sentiment. Data protection: We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018 and our Privacy Notice. We’ll use contact details solely to administer the draw (and, if consented, to attribute or follow up on your comment). You can withdraw consent at any time using the details in our Privacy Notice.
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