Visitor Center & Administrative Office Survey

https://www.surveymonkey.com/r/VC+Admin070122

This survey is designed to evaluate your satisfaction with the facilities and programs offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing facilities, services and programs. It is our sincere goal to provide services and programs that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake. Please take a few moments to share your experience with us.

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* 1. Where do you live?

Chesapeake resident

Visitor - not a Chesapeake resident (enter City and State below)

City and State:

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* 2. If you are a VISITOR from outside of Hampton Roads, how did you hear about our Visitor Center? (Choose all that apply.)

Chesapeake Alert

E-Newsletter

Previous Visit(s) or Call(s)

Printed Flyer or Brochure

Road or Building Signage

Social Media (e.g. Facebook, Instagram, etc.)

Website - City of Chesapeake

Website - VisitChesapeake

Website - Virginia.org

Other (please specify)

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* 3. If you are a Chesapeake or Hampton Roads RESIDENT, how did you hear about our Visitor Center? (Choose all that apply.)

Chesapeake Alert

Community or Senior Center

E-Newsletter

Department Report

Park Kiosk

Previous Visit(s) or Call(s)

Printed Flyer or Brochure

Peachjar Flyer from Chesapeake Public Schools

Road or Building Signage

Social Media (e.g. Facebook, Instagram, etc.)

Peake Discovery Guide

Website - Parks, Recreation and Tourism

WCTV Chesapeake Television

Word of Mouth

Other (please specify)

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* 4. Please rate our Visitor Center STAFF on the following:

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations
Professionalism	Professionalism Exceeded Expectations	Professionalism Met Expectations	Professionalism Did Not Meet Expectations
Professional Knowledge	Professional Knowledge Exceeded Expectations	Professional Knowledge Met Expectations	Professional Knowledge Did Not Meet Expectations
Responsiveness	Responsiveness Exceeded Expectations	Responsiveness Met Expectations	Responsiveness Did Not Meet Expectations
Competency	Competency Exceeded Expectations	Competency Met Expectations	Competency Did Not Meet Expectations
Helpfulness	Helpfulness Exceeded Expectations	Helpfulness Met Expectations	Helpfulness Did Not Meet Expectations
Friendliness	Friendliness Exceeded Expectations	Friendliness Met Expectations	Friendliness Did Not Meet Expectations
Overall Customer Service	Overall Customer Service Exceeded Expectations	Overall Customer Service Met Expectations	Overall Customer Service Did Not Meet Expectations

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* 5. Please rate our Visitor Center FACILITY on the following:

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations
Cleanliness	Cleanliness Exceeded Expectations	Cleanliness Met Expectations	Cleanliness Did Not Meet Expectations
Hours of Operation	Hours of Operation Exceeded Expectations	Hours of Operation Met Expectations	Hours of Operation Did Not Meet Expectations
Services Offered	Services Offered Exceeded Expectations	Services Offered Met Expectations	Services Offered Did Not Meet Expectations
Gift Shop Products	Gift Shop Products Exceeded Expectations	Gift Shop Products Met Expectations	Gift Shop Products Did Not Meet Expectations
Location	Location Exceeded Expectations	Location Met Expectations	Location Did Not Meet Expectations

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* 1. Where do you live?

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* 2. If you are a VISITOR from outside of Hampton Roads, how did you hear about our Visitor Center? (Choose all that apply.)

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* 3. If you are a Chesapeake or Hampton Roads RESIDENT, how did you hear about our Visitor Center? (Choose all that apply.)

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* 4. Please rate our Visitor Center STAFF on the following:

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* 5. Please rate our Visitor Center FACILITY on the following:

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* 6. Please provide any feedback you would like to share.