NTAHC Care & Support Client Experience

Question Title

* 1. How did you find out about NTAHC Care & Support Team?

GP referral

Google

Clinic 34

Liver Clinic

Family/Friends

NSP

SWOP

Other (please specify)

Question Title

* 2. How easy was it to access our service? e.g making an appointment

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

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* 3. Did you receive the support you required from our service?

Yes

Please explain your answer

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* 4. Did we help you access and get into the other services/supports that you need?

Yes

Please explain your answer

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* 5. What type of support have you have requested from NTAHC in the past 12 months?
(tick multiple answers)

Food Assistance e.g. Woolworths vouchers, food bank

Healthcare Assistance e.g. medication, scripts

Accommodation and rental assistance

Utility bill assistance e.g. Jacana electricity, phone bill

BBV and/or Sexual Health & Wellbeing

Education/Training

Info/Advice

Referral to other services

Transport e.g. bus tickets, cab voucher

Peer Support or social inclusion

Immigration and/or visa assistance

Housing support e.g. public housing

Employment assistance

Legal assistance

Alcohol and Other Drugs Support

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* 6. Would you attend and be involved with a peer support group? e.g. people living with BBV, people who use drugs or LGBTI community

Yes

Please explain your answer

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* 7. How likely is it that you would recommend this service to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 8. How would you rate the quality of the service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 9. How long have you been a client at NTAHC?

This is my first visit

Less than six months

Six months to a year

1 - 2 years

3 or more years

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* 10. How friendly were the staff at NTAHC?

Extremely friendly

Very friendly

Somewhat friendly

Not so friendly

Not at all friendly

NTAHC Care & Support Client Experience

Question Title

* 1. How did you find out about NTAHC Care & Support Team?

Question Title

* 2. How easy was it to access our service? e.g making an appointment

Question Title

* 3. Did you receive the support you required from our service?

Question Title

* 4. Did we help you access and get into the other services/supports that you need?

Question Title

* 5. What type of support have you have requested from NTAHC in the past 12 months? (tick multiple answers)

Question Title

* 6. Would you attend and be involved with a peer support group? e.g. people living with BBV, people who use drugs or LGBTI community

Question Title

* 7. How likely is it that you would recommend this service to a friend or colleague?

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* 8. How would you rate the quality of the service?

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* 9. How long have you been a client at NTAHC?

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* 10. How friendly were the staff at NTAHC?

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* 11. Do you have any other comments, questions, or concerns?

* 5. What type of support have you have requested from NTAHC in the past 12 months?
(tick multiple answers)