CSA Prep 2022 Survey

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* 1. What are the 3 main Now Platform Interfaces?

Now Platform Next Experience

Now Mobile App

Service Portal

Now Support

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* 2. In the Next Experience, what provides context for where you are in your instance, and enables you to favorite the item you're viewing?

Contextual app pill

AI Search

Instance Personalization

All menu

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* 3. Which new application replaces the Mobile Onboarding app, which was deprecated in the San Diego Release?

Now Mobile app for HR Service Delivery

Mobile Onboarding Service Center

Now Mobile for HR Onboarding

Onboarding Now

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* 4. ServiceNow Studio includes which three capabilities?

Launch Machine Learning

Customize a Flow Action

Create an application and application artifacts

Load new Integration Hub spokes

Integrate with source control

Perform code search

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* 5. With the Next Experience sending page, you can access workspaces, classic list and forms, applications, history, and favorites through the: ?

Standard Homepage Layout

Single pane Next Experience UI

Dual Pane Next Experience UI

Standard Dashboard Layout

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* 6. Setting up an application in Guided Application Creator guides you through App Engine Studio what four steps?

Store information in your app

Load new Integration Hub spokes

Create interfaces for users to interact with the app

Launch Virtual Agent

Add automated workflows to improve productivity

Control access to your app

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* 7. Which capability do you use to create, modify, and manage applets for ServiceNow mobile?

Mobile Designer

Now Mobile Creator

Mobile Studio

Mobile App Builder

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* 8. In the Next Experience, to retrieve any item in the menu, use:______?

All menu

Instance Personalization

AI Search

Contextual app Pill

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* 9. Which new dashboard allows instance administrators to proactively monitor system health?

System Administrator Command Center

System Administrator Dashboard

Instance Owner Dashboard

Application Monitor Dashboard

Application Insights Dashboard

System Administrator Home Page

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* 10. Which of the Mobile applications is designed to interact with customer support, and is not customizable?

ServiceNow Agent

Mobile Onboarding

Now Mobile

Mobile Support

Now Support

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* 11. What is the ServiceNow Instance?

Multi-Tenant, Single Instance SaaS

Multi-Instance, Single Tenant SaaS

Multi-Tenant, Single Instance aPaaS

Multi-Instance, Single Tenant aPaaS

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* 12. What are the tree security modules typically used by the System Administrator?

All > System Properties > Security

All > System Secutity > Access Control (ACL)

All > Security > Security Settings

All > Security > System Properties

All > System Security > High Security Settings

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* 13. Which one are the correct methods of Authentication?

Local Database

Multifactor

SAML 2.0

Oauth 2.0

Transaction Authentication

CAPTCHAs

Fabebook Single Sign-On

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* 14. Wich ones are Next Experience Features?

All Menus

Contextual App Pill

Global Search

Notifications

Help

User Menu

AI Search Menu

Studio Menu

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* 15. By default, what is the first thing you see when you log in to your Next Experience instance?

Default Homepage

Landing Page

Performance DashBoard

Favorites Menu

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* 16. What are the correct Contents of the Banner Frame?

Catalog Menu

All Menus

Global Search

Contextual App Pill

Help

Messages

User Menu

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* 17. On the Next Experience All Menus all users have access to the Workspaces Menu. True or False?

True

False

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* 18. By default, wich menus can be pinned?

Favorites Menu

Help Menu

Global Search

History Menu

Workspaces Menu

All Menu

Context App Pill Menu

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* 19. What is All Menu?

A list of menus on the Next Experience

A list of Available Applications and Modules

A list of filters applied to the Menus

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* 20. Where should you click on the Favorites Menu to re-order, edit or remove the displayed items?

Home Icon

Notepad Icon

Pencil Icon

Clock Icon

Pin Icon

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* 21. How can you add Favorites to the Favorites Menu?

Click the star icon by a module, application, module

Select Create Favorite from a list or form context menu

Click the star icon in the Contextual App Pill

Select Create Favorite from the User Preference Menu

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* 22. By default, how many activities are displayed on the history tab?

100

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* 23. How can you navigate directly to a table?

Using <tablename>.config

Using <tablename>.form

Using<tablename>.list

Using<tablename>.open

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* 24. Which preference types can you customize the behavior of the Next Experience on the Preferences Icon?

Display

Accessibility

Notifications

Messages

Debug

History

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* 25. What are the most common types of interface on the ServiceNow?

Workspace

List

Form

Dashboard

Report

Knowledge Base

Service Catalog

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* 26. What is the newest Mobile app from ServiceNow?

Now Onboarding

Now Mobile App

Now Portal

Now Classic Mobile

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* 27. What is the official ServiceNow resource for users?

docs.servicenow.com

community.servicenow.com

help.servicenow.com

userportal.servicenow.com

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* 28. A role is a collection of permissions used to: ?

Grant access to applications and other parts of the platform

Assign security rights

Share a common purpose such as users approving change requests

Cannot contain other rules

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* 29. Roles are represented by a record on the Role[sys_user_role] table. True or False?

True

False

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* 30. What are the persona types in the Platform?

System Administrator

Specialized Administrator

Process User

Approver

Requester

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* 31. How can you log the impersonations actions?

Impersonations are logged in the System Log

The sys_property glide.sys.log_impersonation needs to be added and set to true in order to see impersonation log events in the System Log

The default rule is to log impersonattons on the sys_user_impersonations table

Impersonations can be done by every user with any role.

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* 32. How can you impersonate a User?

Open user menu, Select Impersonate User, Select user from the recent impersonate, select Impersonate User

Open all menu, Select Preferences, Select user from the recent impersonate, select Impersonate User

Open Favorites Menu, Select Preferences, Select user from the recent impersonate, select Impersonate User

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* 33. How can you End a User Impersonation?

For the users with the admin or impersonator role

Open the User Menu

Select End Impersonate or Impersonate another user

You can end impersonation by choosing Log Out

Selecting another user on the User Menu

Select another view from the form view

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* 34. Which user is recommended to test as an end user

Admin

Itil

Ess

Advanced User

Test User

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* 35. What is an Access Control?

Security rule to block unauthorized users to logon on the system

Security rule defined to restrict the permission of a user from viewing and interacting with data

Rule to permit Ess users to log into the system

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* 36. What does ACL means?

Authorized Control License

Authorized Control List

Access Configured List

Access Control List

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* 37. In the permission requirements, each Access Control Rule specifies:

The object being secured

A vaild operation, valid action system can take

The Permissions required to access the object

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* 38. When a custom table is created, the system creates four access controls rules by default. Select the right ones?

Create

Read

Report

Delete

Write

Save