Alerus Online Experience Feedback Survey

We appreciate the chance to serve you, and we're always looking for opportunities to improve. Please help us improve our online experience by answering the brief survey below.

Question Title

* 1. Please think about your recent online experience with the Alerus website and rate each item below on a scale from 1 to 5, where 1 means "Poor" and 5 means "Excellent." If you don't know, mark "Not Applicable."

	Poor = 1	2	3	4	Excellent = 5	N/A
Ease of finding information	Ease of finding information Poor = 1	Ease of finding information 2	Ease of finding information 3	Ease of finding information 4	Ease of finding information Excellent = 5	Ease of finding information N/A
Accuracy of information	Accuracy of information Poor = 1	Accuracy of information 2	Accuracy of information 3	Accuracy of information 4	Accuracy of information Excellent = 5	Accuracy of information N/A
Clarity of information	Clarity of information Poor = 1	Clarity of information 2	Clarity of information 3	Clarity of information 4	Clarity of information Excellent = 5	Clarity of information N/A
Relevance of information to you	Relevance of information to you Poor = 1	Relevance of information to you 2	Relevance of information to you 3	Relevance of information to you 4	Relevance of information to you Excellent = 5	Relevance of information to you N/A

Question Title

* 2. Please rate your visit to the Alerus website and rate each item below on a scale from 1 to 5, where 1 means "Poor" and 5 means "Excellent." If you don't know, mark "Not Applicable."

	Poor = 1	2	3	4	Excellent = 5	N/A
Ease of completing transactions (investment rebalance, investment selection change, etc.)	Ease of completing transactions (investment rebalance, investment selection change, etc.) Poor = 1	Ease of completing transactions (investment rebalance, investment selection change, etc.) 2	Ease of completing transactions (investment rebalance, investment selection change, etc.) 3	Ease of completing transactions (investment rebalance, investment selection change, etc.) 4	Ease of completing transactions (investment rebalance, investment selection change, etc.) Excellent = 5	Ease of completing transactions (investment rebalance, investment selection change, etc.) N/A
Ease of finding statements	Ease of finding statements Poor = 1	Ease of finding statements 2	Ease of finding statements 3	Ease of finding statements 4	Ease of finding statements Excellent = 5	Ease of finding statements N/A
Resources available (investment performance, calculators, etc.)	Resources available (investment performance, calculators, etc.) Poor = 1	Resources available (investment performance, calculators, etc.) 2	Resources available (investment performance, calculators, etc.) 3	Resources available (investment performance, calculators, etc.) 4	Resources available (investment performance, calculators, etc.) Excellent = 5	Resources available (investment performance, calculators, etc.) N/A
Ability to manage your account	Ability to manage your account Poor = 1	Ability to manage your account 2	Ability to manage your account 3	Ability to manage your account 4	Ability to manage your account Excellent = 5	Ability to manage your account N/A

Question Title

* 3. How frequently do you visit this website?

First time user

A few times a week

A few times a month

Once a month

Less than once a month

Question Title

* 4. Please describe any features of the website you particularly like or dislike.

Question Title

* 5. If you could make one improvement to this website, what would it be?

Question Title

* 6. Please consider your recent online experience with Alerus. Using a scale, where 1 means "Very Dissatisfied" and 5 means "Very Satisfied," how satisfied were you with your recent visit?

Very Dissatisfied = 1

Very Satisfied = 5