Alerus Online Experience Feedback
We appreciate the chance to serve you, and we're always looking for opportunities to improve. Please help us improve our online experience by answering the brief survey below.
1.
Please think about your recent online experience with the Alerus website and rate each item below on a scale from 1 to 5, where 1 means "Poor" and 5 means "Excellent." If you don't know, mark "Not Applicable."
Poor = 1
2
3
4
Excellent = 5
N/A
Ease of finding information
Poor = 1
2
3
4
Excellent = 5
N/A
Accuracy of information
Poor = 1
2
3
4
Excellent = 5
N/A
Clarity of information
Poor = 1
2
3
4
Excellent = 5
N/A
Relevance of information to you
Poor = 1
2
3
4
Excellent = 5
N/A
2.
Please rate your visit to the Alerus website and rate each item below on a scale from 1 to 5, where 1 means "Poor" and 5 means "Excellent." If you don't know, mark "Not Applicable."
Poor = 1
2
3
4
Excellent = 5
N/A
Ease of completing transactions (investment rebalance, investment selection change, etc.)
Poor = 1
2
3
4
Excellent = 5
N/A
Ease of finding statements
Poor = 1
2
3
4
Excellent = 5
N/A
Resources available (investment performance, calculators, etc.)
Poor = 1
2
3
4
Excellent = 5
N/A
Ability to manage your account
Poor = 1
2
3
4
Excellent = 5
N/A
3.
How frequently do you visit this website?
First time user
A few times a week
A few times a month
Once a month
Less than once a month
4.
Please describe any features of the website you particularly like or dislike.
5.
If you could make one improvement to this website, what would it be?
6.
Please consider your recent online experience with Alerus. Using a scale, where 1 means "Very Dissatisfied" and 5 means "Very Satisfied," how satisfied were you with your recent visit?
Very Dissatisfied = 1
2
3
4
Very Satisfied = 5
