Debt Management Call Center Customer Experience Survey

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* 1. What date and time did you call the Debt Management Center?

Date
Time

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* 2. What was the name of the debt counselor you spoke with?

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* 3. What telephone number did you call from (optional, only to verify)?

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* 4. Is the VA Debt Management Center handling collection on your VA overpayment?

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* 5. Did the debt counselor refer you to another department for help?

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* 6. The hold time to speak with a debt counselor was okay.  (Please think only of the time you spent waiting for Debt Management to answer THIS call.)

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* 7. The debt counselor was professional.

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* 8. The debt counselor gave great customer service.

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* 9. The debt counselor understood the reason for my call.

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* 10. After talking with Debt Management, I understand the collection process and know my options.

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* 11. To improve the VA Debt Management Call Center Customer experience for other Veterans and their dependents, please leave any additional feedback.

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