* 1. How satisfied were you with the wait time for your call to be answered by the Debt Management Center?

* 2. Did the debt counselor conduct themselves professionally on the call?

* 3. Was your question/issue in regards to the management of your overpayment resolved to your satisfaction?

* 4. What is your level of satisfaction with the information provided by the debt counselors?

* 5. How satisfied were you with the customer service that you received?

* 6. In an effort to help improve the customer service experience for other Veterans and their dependents, please provide any additional feedback as to how we can improve our service. If you would like your call to be reviewed, please leave the date and time of your call, as well as the telephone number used to call the Debt Management Center.