* 1. How many times did you need to contact the Debt Management Center before your issue was resolved and/or questions answered?

* 2. If your issue was not addressed by DMC was it due to:

* 3. To protect your personal identification information, did the phone agent verify your identity before discussing your account information?

* 4. How satisfied were you with your most recent telephone contact with the Debt Management Center?

* 5. How satisfied were you with the professionalism demonstrated by the phone agent?

* 6. How satisfied were you with the knowledge demonstrated by the phone agent?

* 7. In an effort to help improve the customer service experience for other Veterans and their dependents, please provide any additional feedback as to how we can improve our service.

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