Virtual Agent Academy Feedback Survey

Thank you for attending Virtual Agent Academy. Your feedback will help us to improve future events.

Question Title

* 1. Overall, how would you rate the Virtual Agent Academy?

Very helpful, and I have had success with my Virtual Agent deployment

Helpful, but I need the topics to be more specific to see more success with my Virtual Agent deployment

Not helpful, my topics and use cases have not been covered

Other (please specify)

Question Title

* 2. How likely are you to recommend Virtual Agent Academy to others?

I would recommend it to any of my colleagues with any skill level

I would recommend it to some of my colleagues who are newer to Virtual Agent

I would not recommend it

Question Title

* 3. Was the session length too long, too short or about right?

The sessions are generally too long

The sessions are generally too short

This was the right amount of time for me to learn something new

Question Title

* 4. How did you attend Virtual Agent Academy

I attended more than 5 live sessions

I attended between 2-5 live sessions

I mainly watched the YouTube recordings

Question Title

* 5. What did you like about Virtual Agent Academy?

Question Title

* 6. What did you dislike about Virtual Agent Academy?

Question Title

* 7. Which of the following channels have you enabled with Virtual Agent?

Service Portal Chat

Microsoft Teams

Slack

Facebook Workplace

Question Title

* 8. How are you using Virtual Agent today?

For IT

For CSM

For HR

For Safe Workplace/COVID-19/Corporate Communications

For Finance, Legal

Other (please specify)

Question Title

* 9. Areas where you would like to see Virtual Agent evolve

Analytics and reporting

No-code builders

NLU model building/tuning support

Languages/localization support

Automated topic testing frameworks

Bot to bot connection framework

Notifications and/or action items

Seamless handoff to Live Agent

Other (please specify)

Virtual Agent Academy Feedback Survey

Question Title

* 1. Overall, how would you rate the Virtual Agent Academy?

Question Title

* 2. How likely are you to recommend Virtual Agent Academy to others?

Question Title

* 3. Was the session length too long, too short or about right?

Question Title

* 4. How did you attend Virtual Agent Academy

Question Title

* 5. What did you like about Virtual Agent Academy?

Question Title

* 6. What did you dislike about Virtual Agent Academy?

Question Title

* 7. Which of the following channels have you enabled with Virtual Agent?

Question Title

* 8. How are you using Virtual Agent today?

Question Title

* 9. Areas where you would like to see Virtual Agent evolve

Question Title

* 10. Tell us where you have experienced difficulties with your deployment?

Question Title

* 11. Anything else you would like us to know?