City of Doral Customer Service Survey (Public Works Dept)

The City of Doral is committed to providing you the best customer service possible during each and every interaction. Please feel free to provide honest feedback about your experience with the member(s) of our team, but please provide your responses in terms of customer service and not based on whether you were issued a violation notice and/or whether you agree with the issuance of said notice and/or whether you were issued a permit and/or not. At the City of Doral, we are always looking to improve the manner in which we serve you!

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* 1. What member(s) of our team have you interacted with? (Multiple Choice)

Inspector

Laborer

Supervisor

Other (please specify)

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* 2. What was your reason for the interaction?

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* 3. On a scale of 1 – 10, how knowledgeable was the Public Works team member when providing you with information?

Not at all (1)

Somewhat

Very (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 4. On a scale of 1 – 10, how respectful and courteous was the Public Works team member when speaking with you?

Not at all (1)

Neutral

Very (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. On a scale of 1 – 10, how responsiveness was the Public Works team member if you attempted to contact, either by email or telephone?

Not at all (1)

Somewhat

Very (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 6. On a scale of 1 – 10, how satisfied were you with the responsiveness and efficiency of the Public Works Department in addressing Department in addressing and resolving reported issues related to public infrastructure (e.g., potholes, street lighting, etc.)?

Not at all (1)

Somewhat

Very (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 7. On a scale of 1 – 10, how satisfied are you with the cleanliness and safety of the roads and medians maintained by the Public Works Department?

Not at all (1)

Somewhat

Very (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. On a scale of 1 – 10, how satisfied are you overall with your overall interaction with the Public Works?

Not at all (1)

Somewhat

Very (10)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. Do you have any recommendations on how we can improve our customer service for you and our residents/businesses in the future?

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* 10. Which best describes you?

Doral Resident

Doral Business Owner

Visitor

Commuter

Contractor/Consultant/Design Professional

Other (please specify)