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* 1. My appointment(s) was held at the scheduled time.

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* 2. The staff was knowledgeable.

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* 3. The staff treated me with dignity and respect.

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* 4. The services were easy to use.

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* 5. Available services were explained to me clearly.

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* 6. The staff was helpful.

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* 7. The staff spent enough time with me.

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* 8. Staff listened to what I have to say.

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* 9. I received sufficient job readiness and job search training to be confident in my job search.

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* 10. The services were of high overall quality.

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* 11. The staff were responsive in meeting my needs through effective and ongoing communication (i.e. returning calls, answering question, etc.).

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* 12. If a friend or family member were in need of this service, I would recommend Goodwill Industries.

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* 13. What barriers to employment were removed through your work with Goodwill?

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* 14. Based on your experience(s) with us, how would you rate us overall?

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* 15. How did you learn/hear about our service?

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* 16. Thank you for helping us to improve our services to better meet the needs of our customers. If you have comments or suggestions, please use lines provided below. We would really appreciate your input.

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