* 1. Would you consider the credit union to be your primary financial institution?

* 2. How long have you been a member of the credit union?

* 3. Does the Credit Union offer the products and services you need?

* 4. Does the Credit Union staff respond quickly and accurately to resolve concerns about your account?

* 5. Is the Credit Union staff professional and knowledgeable about the products and services offered?

* 6. What would help make your decision to choose financial providers when borrowing

* 7. Are the hours of the credit union convenient?

* 8. If you had one change to make to the credit union what would it be?

* 9. What is important to you when choosing a credit union?

* 10. How well do our products meet your needs?

* 11. Are the credit union account fees reasonable?

  Yes No Do Not Know
Stop Payment
Return Check
Wire Transfer
ATM Fees
Home Equity Loan Application Fees

* 12. If available would you be likely to use:

  Very Likely Somewhat Likely No At All Likely
Bill Pay
Mobile Deposit Capture
Opening Account On-line
Applying for a Loan On-line
Shared Branching

* 13. How likely are you to recommend the credit union to family members/colleagues?