Property Owners 2018 Survey Final Question Title * 1. How long have you participated in the HCV Program? Less than a year 1-5 years 6-10 years 10+ years OK Question Title * 2. How many units do you own? 10 or less units 11 to 25 units 26 to 50 units 51 or more units OK Question Title * 3. How many units are part of the HCV Program? 1 to 10 units 11 to 25 units 26 to 50 units 51 units or more OK Question Title * 4. The Landlord Partner Portal contains information about payments, inspection details, abatements, CMHA events and more. Are you registered to use the Landlord Partner Portal? Yes No OK Question Title * 5. How often do you use the Partner Portal? Weekly Monthly Quarterly Yearly I'm not registered with the Portal OK Question Title * 6. We have made improvements & changes to Housing Choice Voucher Program processes. Please let us know how satisfied you are with the following... No Opinion Not at All Satisfied Somewhat Satisfied Satisfied Very Satisfied Timely payments Timely payments No Opinion Timely payments Not at All Satisfied Timely payments Somewhat Satisfied Timely payments Satisfied Timely payments Very Satisfied Timely responses from HCV Staff Timely responses from HCV Staff No Opinion Timely responses from HCV Staff Not at All Satisfied Timely responses from HCV Staff Somewhat Satisfied Timely responses from HCV Staff Satisfied Timely responses from HCV Staff Very Satisfied Updates to changes submitted (ex. Change of Ownership or Direct Deposit) Updates to changes submitted (ex. Change of Ownership or Direct Deposit) No Opinion Updates to changes submitted (ex. Change of Ownership or Direct Deposit) Not at All Satisfied Updates to changes submitted (ex. Change of Ownership or Direct Deposit) Somewhat Satisfied Updates to changes submitted (ex. Change of Ownership or Direct Deposit) Satisfied Updates to changes submitted (ex. Change of Ownership or Direct Deposit) Very Satisfied Customer service call center Customer service call center No Opinion Customer service call center Not at All Satisfied Customer service call center Somewhat Satisfied Customer service call center Satisfied Customer service call center Very Satisfied Inspections Inspections No Opinion Inspections Not at All Satisfied Inspections Somewhat Satisfied Inspections Satisfied Inspections Very Satisfied The RTA Process The RTA Process No Opinion The RTA Process Not at All Satisfied The RTA Process Somewhat Satisfied The RTA Process Satisfied The RTA Process Very Satisfied OK Question Title * 7. Have you used the RTA Express? Yes No If you answered no skip question 8. OK Question Title * 8. How do you rate the RTA Express on a scale of 1 to 5, with 1 being Extremely Dissatisfied and 5 being Extremely Satisfied? 1 - Extremely Dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Extremely Satisfied OK Question Title * 9. Have you attended a Landlord Orientation, A Cookie & A Chat or other events in the past 6 months? Yes No If you'd like to receive email notices about future events please provide your email address. OK Question Title * 10. Did you attend the Investment Seminar presented in partnership with REIA of Greater Cincinnati? Yes No OK Question Title * 11. What types of training opportunities would you like CMHA to offer? OK Question Title * 12. Are you a member of any of the following professional organizations? Cincinnati Realtists Greater Cincinnati Northern Kentucky Apartment Association Real Estate Investment Association N/A OK DONE
