Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 4. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 5. How would you rate the value for money of the product? Excellent Above average Average Below average Poor OK Question Title * 6. How often does our driver exceed your expectations? Always Most of the time About half of the time Once in a while Never If less than half of the time, why? OK Question Title * 7. How friendly are our employees to you? Extremely friendly Very friendly Somewhat friendly Not so friendly Not at all friendly OK Question Title * 8. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 9. How long have you been a customer of our company? Less than a year 1 - 2 years 3 - 4 years 5 - 6 years 7 -9 years 10+ years OK Question Title * 10. Do you have any other comments, questions, or suggestions for how we can provide better service to you? OK DONE