Customer Satisfaction Survey Template

Question Title

* 1. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 2. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 3. Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 4. How would you rate the quality of the service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 5. How would you rate the value for money of the product?

Excellent

Above average

Average

Below average

Poor

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* 6. How often does our driver exceed your expectations?

Always

Most of the time

About half of the time

Once in a while

Never

If less than half of the time, why?

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* 7. How friendly are our employees to you?

Extremely friendly

Very friendly

Somewhat friendly

Not so friendly

Not at all friendly

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* 8. How responsive have we been to your questions or concerns about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 9. How long have you been a customer of our company?

Less than a year

1 - 2 years

3 - 4 years

5 - 6 years

7 -9 years

10+ years

Customer Satisfaction Survey Template

Question Title

* 1. How likely is it that you would recommend this company to a friend or colleague?

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* 2. Overall, how satisfied or dissatisfied are you with our company?

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* 3. Which of the following words would you use to describe our services? Select all that apply.

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* 4. How would you rate the quality of the service?

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* 5. How would you rate the value for money of the product?

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* 6. How often does our driver exceed your expectations?

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* 7. How friendly are our employees to you?

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* 8. How responsive have we been to your questions or concerns about our services?

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* 9. How long have you been a customer of our company?

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* 10. Do you have any other comments, questions, or suggestions for how we can provide better service to you?