Leeds Service Department Survey

In addition to providing you with quality products at competitive prices, Leeds is committed to provide outstanding customer service and technical support. Please take a few minutes to complete this survey. The information you provide will assist us in our continuing commitment to improve our quality of service.

	1 - LOW, VERY UNSATISFIED	2	3	4	5 - HIGH, VERY SATISFIED
Was the information provided to you clear and concise?	Was the information provided to you clear and concise? 1 - LOW, VERY UNSATISFIED	Was the information provided to you clear and concise? 2	Was the information provided to you clear and concise? 3	Was the information provided to you clear and concise? 4	Was the information provided to you clear and concise? 5 - HIGH, VERY SATISFIED
Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner?	Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 1 - LOW, VERY UNSATISFIED	Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 2	Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 3	Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 4	Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 5 - HIGH, VERY SATISFIED
Did the service(s) performed meet your expectations?	Did the service(s) performed meet your expectations? 1 - LOW, VERY UNSATISFIED	Did the service(s) performed meet your expectations? 2	Did the service(s) performed meet your expectations? 3	Did the service(s) performed meet your expectations? 4	Did the service(s) performed meet your expectations? 5 - HIGH, VERY SATISFIED
Was Leeds' staff knowledgeable, courteous, and prompt?	Was Leeds' staff knowledgeable, courteous, and prompt? 1 - LOW, VERY UNSATISFIED	Was Leeds' staff knowledgeable, courteous, and prompt? 2	Was Leeds' staff knowledgeable, courteous, and prompt? 3	Was Leeds' staff knowledgeable, courteous, and prompt? 4	Was Leeds' staff knowledgeable, courteous, and prompt? 5 - HIGH, VERY SATISFIED
Would you recommend Leeds to a colleague or other organization for service?	Would you recommend Leeds to a colleague or other organization for service? 1 - LOW, VERY UNSATISFIED	Would you recommend Leeds to a colleague or other organization for service? 2	Would you recommend Leeds to a colleague or other organization for service? 3	Would you recommend Leeds to a colleague or other organization for service? 4	Would you recommend Leeds to a colleague or other organization for service? 5 - HIGH, VERY SATISFIED
How would you rate your Leeds service techinicians' ability to meet your needs?	How would you rate your Leeds service techinicians' ability to meet your needs? 1 - LOW, VERY UNSATISFIED	How would you rate your Leeds service techinicians' ability to meet your needs? 2	How would you rate your Leeds service techinicians' ability to meet your needs? 3	How would you rate your Leeds service techinicians' ability to meet your needs? 4	How would you rate your Leeds service techinicians' ability to meet your needs? 5 - HIGH, VERY SATISFIED

1 - LOW, VERY UNSATISFIED

5 - HIGH, VERY SATISFIED

Was the information provided to you clear and concise?

Was the information provided to you clear and concise? 1 - LOW, VERY UNSATISFIED

Was the information provided to you clear and concise? 2

Was the information provided to you clear and concise? 3

Was the information provided to you clear and concise? 4

Was the information provided to you clear and concise? 5 - HIGH, VERY SATISFIED

Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner?

Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 1 - LOW, VERY UNSATISFIED

Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 2

Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 3

Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 4

Did the Leeds' Service Technician arrive at the scheduled time and perform the service in a timely manner? 5 - HIGH, VERY SATISFIED

Did the service(s) performed meet your expectations?

Did the service(s) performed meet your expectations? 1 - LOW, VERY UNSATISFIED

Did the service(s) performed meet your expectations? 2

Did the service(s) performed meet your expectations? 3

Did the service(s) performed meet your expectations? 4

Did the service(s) performed meet your expectations? 5 - HIGH, VERY SATISFIED

Was Leeds' staff knowledgeable, courteous, and prompt?

Was Leeds' staff knowledgeable, courteous, and prompt? 1 - LOW, VERY UNSATISFIED

Was Leeds' staff knowledgeable, courteous, and prompt? 2

Was Leeds' staff knowledgeable, courteous, and prompt? 3

Was Leeds' staff knowledgeable, courteous, and prompt? 4

Was Leeds' staff knowledgeable, courteous, and prompt? 5 - HIGH, VERY SATISFIED

Would you recommend Leeds to a colleague or other organization for service?

Would you recommend Leeds to a colleague or other organization for service? 1 - LOW, VERY UNSATISFIED

Would you recommend Leeds to a colleague or other organization for service? 2

Would you recommend Leeds to a colleague or other organization for service? 3

Would you recommend Leeds to a colleague or other organization for service? 4

Would you recommend Leeds to a colleague or other organization for service? 5 - HIGH, VERY SATISFIED

How would you rate your Leeds service techinicians' ability to meet your needs?

How would you rate your Leeds service techinicians' ability to meet your needs? 1 - LOW, VERY UNSATISFIED

How would you rate your Leeds service techinicians' ability to meet your needs? 2

How would you rate your Leeds service techinicians' ability to meet your needs? 3

How would you rate your Leeds service techinicians' ability to meet your needs? 4

How would you rate your Leeds service techinicians' ability to meet your needs? 5 - HIGH, VERY SATISFIED

Leeds Service Department Survey

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* 1. Contact Information

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* 2. On a scale from 1 (extremely low) to 5 (extremely high), please rate how satisfied you are regarding Leeds' Service

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* 3. Please comment on your overall experience with Leeds Service Department:

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* 4. Please describe any additional services that would be of value to you:

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* 5. What was your service technician's name?

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* 6. Any additional comments, questions and/or concerns: