Thank you for taking the time to look at this survey. We would appreciate your feedback on how we can improve our service.

* 1. How did you discover the website?

* 2. Why did you visit the website?

* 3. Did you hire any equipment from the website?

* 4. Were you hoping to hire an item that is not currently offered on

* 5. How important are the following when deciding to hire equipment?

  Very important Important Not important Irrelevant
Quality of equipment
Opening hours
Payment options
Customer service/responsive to my needs

* 6. How did compare with our competitors on:

  Much better Slightly better About the same Slightly worse Much worse
Product knowledge
Product range
Availability / hours
Customer Service

* 7. Was the website helpful?

* 8. What changes would most improve the website or the services we offer?

* 9. How likely are you to recommend to people you know ?