Thank you for taking the time to provide the ASK Wellness Society with some feedback on what you, a member of the community which we serve, see in your day to day life as it relates to the work that we do. The purpose of this survey is to inform our staff and leadership team as to what the public sees as our areas most needed for improvement as well as to let us know what the public feels we are doing well. Additionally, these results will help us see where the gaps are in community education and where we need to focus our communication efforts in order to ensure the public is well-informed regarding issues of addiction, mental health, substance use, homelessness, health, and more.

If you have any questions regarding this survey or would like to reach out directly, don’t hesitate to contact me at m.mcdonald@askwellness.ca or by phone at 250-682-3059.

Kind Regards,

Michael McDonald

COA Implementation Coordinator and Communications Specialist

ASK Wellness Society

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* 1. In what capacity have you interacted with the ASK Wellness Society? You can select more than one answer.

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* 2. In what area of Merritt to you live/work in? You can select up to two answers.

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* 3. Please provide a description or explanation of what you see as the ASK Wellness Society’s role in your community as well as the services you are aware of it providing. If you would like more information on this, please visit askwellness.ca.

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* 4. At the ASK Wellness Society, it is our mission to provide outreach, housing, health, education, employment, and emotional support services for the marginalized and persons at risk. With this in mind, to what level do you agree with the following statement:

“Based on my interactions with ASK Wellness staff and/or clients, I feel the organization is proactively working towards its mission".

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* 5. Comments regarding our Mission:

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* 6. At the ASK Wellness Society, it is our vision to work towards a society that recognizes the value and potential of each and every individual. As a result, our core values are as follows:

1. ASK believes the key to helping people to become self-sufficient is through HOPE.

2. ASK believes a healthy community is one that is INCLUSIVE.

3. ASK believes COMPASSION is at the heart of community both in the ASK Wellness Society and in the communities we serve.

4. ASK believes CONNECTION to the community ensures no one gets left behind.

With this in mind, to what level do you agree with the following statement:

“Based on my interactions with ASK Wellness staff and/or clients, I feel the organization is adhering to its core values".

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* 7. Comments regarding our Core Values:

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* 8. At all ASK Wellness Society sites, we strive to provide our clients, staff, and visitors with a safe environment to live and work in. To what level do you agree with the following statement:

“When I am visiting or around an ASK Wellness site, I feel safe.”

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* 9. Comments regarding Safety:

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* 10. At the ASK Wellness Society, we strive to maintain high professional standards to ensure we are representing ourselves and our clients with dignity and respect. To what level do you agree with the following statement:

“ASK Wellness employees show a high level of professionalism by being on time for appointments, consistently using respectful language, treating clients and other service providers with respect, dressing appropriately, and properly honouring the confidentiality of clients".

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* 11. Comments regarding Professionalism:

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* 12. Due to the nature of our work, the ASK Wellness Society finds it very important to work and collaborate with the communities to provide the best quality of service for our clients. To what level do you agree with the following statement:

“I feel the ASK Wellness Society listens to and collaborates with community members, as appropriate, to provide the best service possible to clients and the community".

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* 13. Comments regarding Collaboration:

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* 14. The ASK Wellness Society strives to serve its community and its clients in a way that is ethical. To us, this means (among other things) maintaining the best interest of the client as the primary agency obligation, respecting the intrinsic worth of the persons she or he serves in her or his professional relationships with them, and that the neither agency nor any of its employees or volunteers shall exploit the relationship with a client for personal benefit, gain, or gratification. With this in mind, to what level do you agree with the following statement:

“Based on my interactions with ASK Wellness staff and clients, I feel the organization operates in a way that is ethical".

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* 15. Integrity is defined as “a firm adherence to a code of especially moral … values”, while we at the ASK Wellness Society think of it as simply doing what we say we will do. With this in mind, to what level does you agree with the following statement:

“Based on my interactions with ASK Wellness staff and/or clients, I feel the organization operates with integrity".

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* 16. Comments on Integrity:

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* 17. The ASK Wellness Society strives to ensure its employees and volunteers are competent and properly trained in their prescribed duties. This includes thorough screening of volunteers and job applicants, job specific training for new hires, ongoing in-house training for employees, and opportunities for employees to receive training from outside sources. The agency also promotes ongoing development through regular staff meetings which include both internal and external presentations about how we can best deliver our services to our clients. With this in mind, to what level do you agree with the following statement:

“Based on my interactions with ASK Wellness staff, volunteers, and/or clients, I feel the organizations employees and volunteers are trained and supported sufficiently".

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* 18. Comments on Knowledge/Training:

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* 19. ASK Wellness Society’s core values regarding social justice and respect for diversity involves ensuring that its organizational structure and service provision are culturally safe and responsive. With this is mind, to what level does you agree with the following statement:

“When I visit an ASK Wellness site, I feel that the environment is inclusive and promotes diversity through staff and environmental cultural cues with which people from diverse populations can identify to and connect with. Furthermore, I feel that the ASK Wellness Society provides environments and services where people feel respected and free from discrimination.”

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* 20. Comments on Cultural Safety:

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* 21. One of the ASK Wellness Society’s mandates is to educate the public on matters of homelessness, addiction, mental health, and more. With this in mind, to what level do you agree with the following statement:

“The ASK Wellness Society has increased my knowledge and understanding of the issues facing the most marginalized groups within my community.”

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* 22. Comments on the ASK Wellness Society’s community education efforts:

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* 23. When it comes to managing some of the issues that are faced by communities when it comes to the homeless population, to what level do you see it as the ASK Wellness Society’s responsibly to deal with these issues?

Not responsible at all The ASK Wellness Society should be apart of a collaborative effort with other stake holders to manage these issues The ASK Wellness Society is solely responsible for these issues
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* 24. Comments on the ASK Wellness Society’s responsibility to deal with issues regarding the homeless population:

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* 25. Do you have any other comments about the ASK Wellness Society? This could include what forms of programming should also be offered, what forms of programming should not be offered, or anything else you would like to say to the Society’s front line staff, leadership team, or Directors?

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* 26. Would you like to be added to the mailing list for the ASK Wellness Society? This will include original content about our programs, staff, and client success stories as well as a monthly newsletter.

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