* 1. How often do you and/or your family visit any of the Willoughby-Eastlake Public Library locations?

* 2. How often do you and/or your family use any of the Willoughby-Eastlake Public Library online services to borrow ebooks, online books, or online movies?

  More than once a week More than once a month About once a month Between 3 and 10 times a year Once or twice a year Less than once a year
Overdrive
Flipster
Hoopla
Kanopy

* 3. How often do you and/or your family use any other online services through the Willoughby-Eastlake Public Library?

  More than once a week More than once a month About once a month Between 3 and 10 times a year Once or twice a year Less than once a year
Lynda.com
Gale Online Courses
Geneaology
Consumer Reports
Automotive Repair Information

* 4. Please rate how frequently you and/or your family use the following Library materials or services:

  Never About once a year Several times a year About once a month A few times a month More than once a week
Borrow bestsellers
Borrow other fiction books
Borrow other nonfiction books
Borrow DVDs
Borrow CDs
Borrow video games
Borrow tablets
Borrow wifi hotspots
Borrow audiobooks
Access eMedia and online resources
Use the public access computers
Use the copy or fax machines
Browse or borrow newspapers and magazines
Attend children's programs
Attend adult programs
Attend other community meetings
Use study spaces
Get reference assistance from a librarian
Get income tax forms
Use the library's wifi

* 5. If you don't visit the Library regularly, why not?  (Check all that apply)

* 6. What are your primary purposes for using Library space and materials? (Check all that apply)

* 7. What are your primary purposes for attending Library programs? (Check all that apply)

* 8. What are your primary purposes for using Library computers? (Check all that apply)

* 9. How would you rate the Library's hours?

* 10. Please rate the degree to which you are satisfied with the following services or materials at your local library:

  Extremely dissatisfied  Moderately dissatisfied Neutral Moderately satisfied Extremely satisfied
Overall materials collection
I can find what I want
Ability to reserve materials from other libraries
Library comfort/cleanliness
Convenience of locations
Meeting room availability and adequacy
Ease of parking
Helpfulness of staff
Customer service of staff
Reference service
Telephone service
Quality of book collection
Quality of DVD collection
Quality of CD collection
Quality of eMedia and online resources
Availability of seating
Availability of public access computers
Availability of public access printers and fax machines
Availability of tablets
Availability of wifi hotspots
Programming for children
Programming for adults
Library website

* 11. What areas do you think the Library should focus on in the future? (Check all that apply)

* 12. What are the most important community issues to you and your family? (Check all that apply)

* 13. What is your highest level of education?

* 14. Please circle the category that best matches your occupation:

* 15. Please circle your age range.

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