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Friends and Family responses for September 2026
Thinking about your recent appointment
*
1.
Overall, how was your experience of our service?
(Required.)
Very Good
Good
Neither good nor poor
Poor
Very poor
Don't know
*
2.
Which GP practice did you visit or speak to?
(Required.)
Shipley (including Westcliffe)
The Willows (Queensbury)
Thornton
Denholme
Cowgill
Haigh Hall (Greengates)
Sunnybank (Wyke)
3.
When was your appointment?
Evening appointment (after 6.30pm)
Saturday appointment
Monday to Friday before 6.30pm
4.
What type of appointment did you have?
Face-to-face
Telephone call
Video call
e-Consult
Home Visit
Flu or Covid Vaccine
NHS Health Check
Other (please specify)
5.
What did you like about your experience with our surgery?
6.
How could we improve your experience with our surgery?
7.
How easy was it to book your appointment
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
8.
How long did you have to wait for your appointment today?
It was earlier than expected
Appointment on time
Appointment slightly late
Appointment more than 15 minutes late
9.
We sometimes publish anonymous patient comments on our website. Do you consent to your comment being used in this way?
Yes
No
Have you considered joining the patient participation group at your surgery? Our patient groups provide an invaluable insight into how we can improve.
For more details, please visit:
Information for our patients – Affinity Care
Thank you for your feedback
Your feedback will be reviewed by the practice at the end of each month.
Please note that as this feedback is anonymous we are unable to respond to individual comments.
If you would like to submit a complaint please visit
our website
.
