City of Buckhannon Cable Franchise Agreement Comment Form Question Title * 1. Do you live in Buckhannon city limits? Yes No Question Title * 2. I would rate my overall experience with Altice, Cequel III Communications II, LLC as follows Very Satisified Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 3. If Dissatisfied with my experience with Altice, Cequel III Communications II, LLC, please select one or more of the following: Cable Service Customer Service Billing Other (please specify) Question Title * 4. Have you contacted Altice, Cequel III Communications II, LLC to discuss your complaint(s)? Yes No Question Title * 5. If Yes, how many times have you made contact? 1-2 3-5 6-10 Over 10 Question Title * 6. Has Altice, Cequel III Communications II, LLC, provided a resolution to your complaint? Yes No Comment Section. Please list any additional comments you may have: Done