Orange Grove Vet Client Experience Survey

At Orange Grove Vet, we would like to find out from you, our valued client, how you "experience" visits to our veterinary hospital. If there is an area we can improve on, we would greatly appreciate your feedback!

If you would like to keep your results anonymous, you are not obliged to fill in your personal details. However, we will not share or sell your details to a third party.

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* 1. When calling into Orange Grove Vet, my telephone calls were answered promptly by a receptionist.
(Please rate on a scale of 1 - 5, with 1-star being that you waited for your call to be answered or no one answered your call at all  and 5-stars being  that your call was answered quickly)

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* 2. When visiting Orange Grove Vet, I found the receptionist was helpful and friendly during my visit. (Please rate on a scale of 1 - 5, with 1-star being that you strongly disagree  and 5-stars being that you strongly agree)

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* 3. Whilst in the consultation, I found the veterinarian and his/her assistant handled my pet with gentleness and kindness.
Please rate on a scale of 1 - 5, with 1-star being that you strongly disagree and 5-stars being that you strongly agree.

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* 4. During the consultation, the veterinarian explained the treatment/therapy options in a way I could easily understand.
(Please rate on a scale of 1 - 5, with 1-star being that you strongly disagree and 5-stars being that you strongly agree)

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* 5. I found the waiting room and exam rooms were both clean and orderly.
(Please rate on a scale of 1 - 5, with 1-star being that you strongly disagree and 5-stars being that you strongly agree)

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* 6. After my visit to Orange Grove Vet, I found that there was value for the service received and fees paid.
Please rate on a scale of 1 - 5, with 1-star being that you strongly disagree and 5-stars being that you strongly agree. If you do not agree please provide feedback.

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* 8. What suggestions would you have for improving our hospital or your experience when bringing your pet/s to Orange Grove Vet.

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* 9. Lastly, would you like to praise an individual person for going above your expectations OR provide constructive feedback if there was room for improvement?

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* 10. Thank you for completing our survey! If you would like, please leave your contact information below and we can provide you with feedback from this survey.

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