* 1. Was it easy to connect with the Office of the Ombudsperson?

* 2. Was the role of the Office of the Ombudsperson explained to you clearly?

* 3. If you asked that your name not be released, was your concern handled in a confidential manner by the Ombudsperson office?

* 4. Did the Ombudsperson office staff demonstrate impartiality (eg:objective, even handed) in reviewing your concerns?

* 5. What were your expectations at the time of initial consultation with the Office of the Ombudsperson?
Choose the answer that best applies to your situation?

* 6. Did the Ombudsperson staff handle your concern fairly?

* 7. Was your concern dealt with efficiently?

* 8. Were you treated with respect?

* 9. If you had another concern or complaint would you contact the Office of the Ombudsperson again?

* 10. How would you rate your experience with the Office of the Ombudsperson?

T