* 1. In your most recent experience, how did you come in contact with us?

* 2. If you applied for benfits on-line, how would you rate the convenience of the application process?

* 3. If you applied for services on-line, did we respond in 5 days?

* 4. Employee(s) took time and listened to my needs

* 5. Employee(s) was friendly and eager to help me.