Globe Home Timber & Hardware Customer Service Feedback Survey

We know your time is valuable and ask for 2 minutes to complete this survey. The Globe Team thank you for taking the time for sharing your honest opinion so that we can continue to improve our customer service - we promise not to bombard you with other surveys! See you in store...

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* 1. Overall, how satisfied are you with the Globe team customer service?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

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* 2. How knowledgeable was the Globe Team Member who assisted with your last purchase?

Very knowledgeable

Somewhat knowledgeable but found the answers to my queries

Not so knowledgeable and did not make extra effort

Not at all knowledgeable

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* 3. Rate the communication skills of the Globe team member who assisted you.

Very professional and have not found better, resulted in efficient service

Great questions and listening skills to determine my needs

Average questions and listening skills

OK skills but did not appear approachable

Too casual and not respectful

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* 4. How much time did it take a team member to acknowledge you?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

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* 5. How quickly were we able to assist with your purchase?

Extremely quickly

Very quickly

Moderately quickly

Slightly quickly

Not at all quickly

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* 6. Did the Globe team member give you a warm, friendly farewell?

Yes, they thanked me and asked me to return

Yes, they said goodbye

Did not say anything to me

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* 7. How would you rate the shopping environment at Globe HTH?

All staff are friendly with a genuine interest in their customers with a clear customer focus

Most staff are approachable staff with good level of customer service

Staff do not always acknowledge me because they are doing something else

My shopping experiences and interaction with the staff are OK

I would prefer to shop elsewhere

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* 8. Based on your interaction with our customer support team, how likely is it that you would recommend Globe HTH to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Globe Home Timber & Hardware Customer Service Feedback Survey

Question Title

* 1. Overall, how satisfied are you with the Globe team customer service?

Question Title

* 2. How knowledgeable was the Globe Team Member who assisted with your last purchase?

Question Title

* 3. Rate the communication skills of the Globe team member who assisted you.

Question Title

* 4. How much time did it take a team member to acknowledge you?

Question Title

* 5. How quickly were we able to assist with your purchase?

Question Title

* 6. Did the Globe team member give you a warm, friendly farewell?

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* 7. How would you rate the shopping environment at Globe HTH?

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* 8. Based on your interaction with our customer support team, how likely is it that you would recommend Globe HTH to a friend or colleague?

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* 9. Is there anything that you think would improve our customer service?