Jackson County Community Ambulance Service Assessment Survey

The Center for Public Safety Management (CPSM) is working with Jackson County and the local EMS and healthcare community re-imagine the future of ambulance delivery and revise the County’s ordinance to embrace future innovations in ambulance services in the county.
Community input into this process is very important and valuable.
We’d like to ask community members for feedback related to current and future ambulance service delivery in Jackson County.
1.How long have you lived in Jackson County?
2.In which community do you reside?
3.Do you know which ambulance agency services your community?
4.If YES, which ambulance agency?
5.Do you know which fire department/agency services your community?
6.If YES, which fire agency/department?
7.On a scale of 1-5, with 5 being most knowledgeable, how knowledgeable are you about the level of services provided to you by your ambulance agency (i.e.: level of clinical care, response times, etc.)?
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5
Ambulance Agency Awareness
8.On a scale of 1 – 5, with 5 being the highest, how would you rate the services provided by your local ambulance agency:
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5
Don't Know
Overall reputation
Ability to meet the community’s EMS needs.
Professionalism of the staff.
Medical care provided.
Facilities and equipment.
Response time.
Overall value to the community.
9.Have you been a patient cared for by one of Jackson County’s ambulance agencies within the past 3 years?
10.If YES, which one?
11.If YES, On a scale of 1 – 5, with 5 being the highest, how would you rate these components as part of the ambulance response?
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2
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5
Don't Know
Interaction with the 911 dispatcher.
Timeliness of the ambulance arrival.
The medical care provided by the ambulance personnel.
Extent that the ambulance personnel kept you informed about your care.
The condition of the ambulance and equipment.
The ambulance billing process.
Likelihood of recommending the service to others.
12.Thinking about future ambulance service response in your community, do you have any suggestions about how ambulance services are provided, or should be provided in the future?