Repairs Satisfaction Feedback Survey

This survey is for you to tell Barnet Homes what you think about the repairs service that carried out your most recent repair.

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Please answer ALL of the following questions.

Your Name

Your Address

Works order number for repair

Short description/type of repair

Name of operator who carried out repair

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1. Were you satisfied with the arrival time of the repairs operative(s)?

Yes

No

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2. Did the operative identify himself/herself?

Yes

No

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3. Were you kept well informed of the work that was to be carried out and the time it would take?

Yes

No

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4. Was the repairs operative helpful, courteous and polite?

Yes

No

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5. Did the operative ask you to sign either their PDA or Worksheet upon completion of the works to confirm their attendance?

Yes

No

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5a. Was the work area clean and tidy when the repairs operative completed the work?

Yes

No

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6. Were you happy with the standard and quality of the works?

Yes

No

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7. Overall, how would you rate the contractor's performance at your property?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

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8. Is there anything else about the repair that you would like to tell us about?

Thank you for your time in completing this questionnaire. Please return to Barnet Homes, FREEPOST LON18794, LONDON N20 OBR. No stamp necessary.

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Office use:

Date form received

Date