2016 Customer Satisfaction Survey Question Title * 1. Reporting Level Owner/President/CEO VP / Director Project Manager Purchasing Supervisor Engineer Installer Sales / Marketing Other (please specify) Question Title * 2. Contact Information Name: * Company: * Address 1: Address 2: City/Town: * State/Province: * ZIP/Postal Code: Country: Email Address: * Phone Number: * Question Title * 3. Response TimeTalley staff responds to my inquiries in a timely manner. Excellent Good Average Below Average Poor N/A By Phone By Phone Excellent By Phone Good By Phone Average By Phone Below Average By Phone Poor By Phone N/A By E-Mail By E-Mail Excellent By E-Mail Good By E-Mail Average By E-Mail Below Average By E-Mail Poor By E-Mail N/A By Will-Call By Will-Call Excellent By Will-Call Good By Will-Call Average By Will-Call Below Average By Will-Call Poor By Will-Call N/A Question Title * 4. Online Store Excellent Good Average Below Average Poor N/A How would you rate the ordering process on Talley's online store? How would you rate the ordering process on Talley's online store? Excellent How would you rate the ordering process on Talley's online store? Good How would you rate the ordering process on Talley's online store? Average How would you rate the ordering process on Talley's online store? Below Average How would you rate the ordering process on Talley's online store? Poor How would you rate the ordering process on Talley's online store? N/A Question Title * 5. Do you frequently use another website other than Talley’s to place your orders? Yes No N/A Question Title * 6. If yes, who's website and why? Question Title * 7. Inventory Excellent Good Average Below Average Poor N/A Was inventory available when you needed it? Was inventory available when you needed it? Excellent Was inventory available when you needed it? Good Was inventory available when you needed it? Average Was inventory available when you needed it? Below Average Was inventory available when you needed it? Poor Was inventory available when you needed it? N/A Question Title * 8. Support Excellent Good Average Below Average Poor N/A Staff's product knowledge Staff's product knowledge Excellent Staff's product knowledge Good Staff's product knowledge Average Staff's product knowledge Below Average Staff's product knowledge Poor Staff's product knowledge N/A Staff's friendliness and helpfulness Staff's friendliness and helpfulness Excellent Staff's friendliness and helpfulness Good Staff's friendliness and helpfulness Average Staff's friendliness and helpfulness Below Average Staff's friendliness and helpfulness Poor Staff's friendliness and helpfulness N/A Question Title * 9. Delivery Excellent Good Average Below Average Poor N/A Were the items you purchased received in good condition? Were the items you purchased received in good condition? Excellent Were the items you purchased received in good condition? Good Were the items you purchased received in good condition? Average Were the items you purchased received in good condition? Below Average Were the items you purchased received in good condition? Poor Were the items you purchased received in good condition? N/A Did you receive the accurate documents and quantities? Did you receive the accurate documents and quantities? Excellent Did you receive the accurate documents and quantities? Good Did you receive the accurate documents and quantities? Average Did you receive the accurate documents and quantities? Below Average Did you receive the accurate documents and quantities? Poor Did you receive the accurate documents and quantities? N/A Question Title * 10. Overall Satisfaction Excellent Good Average Below Average Poor N/A Please rate your overall satisfaction ordering from Talley. Please rate your overall satisfaction ordering from Talley. Excellent Please rate your overall satisfaction ordering from Talley. Good Please rate your overall satisfaction ordering from Talley. Average Please rate your overall satisfaction ordering from Talley. Below Average Please rate your overall satisfaction ordering from Talley. Poor Please rate your overall satisfaction ordering from Talley. N/A Question Title * 11. Do you have any suggestions on how we could improve our service to you? Question Title * 12. Please send me more info on the following: Custom Cable Assemblies (CAxT®) Connectivitiy Land Mobile Radio Products Training Online Store Demo Question Title * 13. Sign me up to receive updates and industry news. Yes No Customer Satisfaction Survey Done