1.What type of business are you?

Food service (eg restaurant/coffee shop)

Food retail (eg grocery store, bakery, convenience store, bulk foods)

Professional service (eg design firm, law firm, medical/dental office, insurance broker)

General service (eg salon, day spa, fitness centre)

General retail (eg clothing, home furniture, hardware)

Automotive/mechanical

Other (please specify)

*2.What is the name of your business?(Required.)

3.Did you receive any financial assistance?

CEWS

CEBA

CECRA

CERS

Provincial programs

Municipal programs

Other (please specify)

4.In what ways has RWBID been successful in supporting your business?

5.In what ways do you wish RWBID would have supported you but did not?

6.How can RWBID best support your business through the pandemic and following recovery?

Help understanding and navigating government support programs

Advocating to government for more financial support (either municipal, provincial, or federal)

Advocating for rent assistance

Help understanding public health and safety protocols and practices

Public realm beautification

Promotion/marketing

Navigating patio programs/businesses

Access to reduced-cost PPE

Networking opportunities

Other (please specify)

7.How many employees did your business employ before COVID-19?

8.How many employees does your business employ currently?

9.Were these changes due to the impact of the pandemic?

Yes

No

10.Do you own or rent the space in which you operate your business?

Own

Rent

11.For how long has your business existed?

1 year or less

2-5 years

6-10 years

More than 10 years

12.How would you characterize your business pre-pandemic?

Business was boomin’

Business was going okay

We were struggling to make major bill payments such as rent

We were thinking of closing for financial reasons

We were thinking of closing for other reasons

We had been open for less than six months

We were planning to expand (in this location or another)

We were planning to relocate the business outside the district

Other (please specify)

13.How would you characterize business now?

Business is boomin’

Business is going okay

We are struggling to make major bill payments such as rent

We are thinking of closing for financial reasons

We are thinking of closing for other reasons

We have been open for less than six months

We are planning to expand (in this location or another)

We are planning to relocate the business outside the district

Other (please specify)

14.What were the main challenges your business faced pre-pandemic?

15.What are the main challenges your business faces now?

16.Is your business currently still open?

Yes

No

Specify whether you are fully open, operating with adjusted hours/location (eg working from home), temporarily closed, or permanently closed

17.How many employees did your business lay off during the provincially-mandated shutdown in the spring of 2020?

18.How many employees have returned?

19.Approximately by how much have your gross sales changed since the start of the pandemic?

Increased over 100%

Increased 75-100%

Increased 50-75%

Increased 25-50%

Increased 5-25%

Approximately no change

Decreased 5-25%

Decreased 25-50%

Decreased 50-75%

Decreased 75-100%

20.What business practices have you adopted since the start of the pandemic? Select all that apply.

Curb-side pick up

In-store pick up

Installed pick up window

New product or service offering

Created an online store

Using a delivery app or service

Cashless transactions

Reduced hours

Other (please specify)

21.Will any of these remain permanent? Select all that apply.

Curb-side pick up

In-store pick up

Installed pick up window

New product or service offering

Created an online store

Using a delivery app or service

Cashless transactions

Reduced hours

Other (please specify)

22.Going forward, what are your biggest concerns regarding COVID-19 and its impact on your business? Select all that apply.

Low revenues/sales

Maintaining safe physical distance and safety measures to protect staff and customers

Not having enough staff

Cost and access to PPE for your business

General stress

Paying bills and business expenses

Property taxes

Other (please specify)

23.Is your business prepared to continue operating under similar conditions for the next 12 months?

Yes

No

24.How likely is your business to survive the next 12 months assuming operating under similar conditions to the past year?

Very likely

Likely

Somewhat likely

Toss up

Somewhat unlikely

Unlikely

Very unlikely

Uncertain

25.How long will it take your business to recover from this pandemic?

1 - 6 months

6 - 12 months

More than a year

Business may not fully recover

Uncertain

26.What would be most helpful for your business to survive the pandemic?

27.What has this pandemic been like as a business owner?

28.What do you expect to happen in the coming months?

29.Have you filled out our previous survey and received a welcome back package?

Yes

No

30.Provide any additional or further comments below