Exit Patient Access Survey March 2024 2 Minute survey on access to appointments & services Question Title * 1. Which surgery are you registered with? New River Health Wallace House Hanscombe House Watton Place Bridge Cottage Question Title * 2. How do you usually contact the GP surgery? I go to the surgery in person to speak to the reception team I make a telephone call to the surgery I submit an online request form Through the NHS app Other (please specify) Question Title * 3. Using a scale between 1 to 10 how easy was it to make contact with your surgery? 0 - difficult 10 - easy Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. When you last contacted your surgery were you offered? An urgent face to face appointment A routine face to face appointment An urgent telephone appointment Advised to attend A+E Advised to attend an urgent care centre Advised to attend a minor injuries unit Advised to use your pharmacy Advised to call 111 Information sent to you for online guidance or support Added to a waiting list for an appointment (e.g a routine appointment or injection) The surgery called you back to request more information from you A same day call back from a minor illness clinician A same day face to face with a minor illness clinician Other (please specify) Question Title * 5. Do you feel the offer was appropriate? Yes No Question Title * 6. Are you aware of the minor illness service that can be accessed via eConsult on your practice website? Yes No Question Title * 7. If you were seen by the minor illness service, would you recommend this service to a friend or family member? Yes No not applicable Question Title * 8. Are you familiar with using eConsult via the practice website? Yes No Question Title * 9. Do you have any feedback on ways to improve access to services? Done
