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QxH Upsell Feedback

Enhance Our Upsell Experience

Upsells are selected for their connection to specific show times, categories, or items to help ensure your offers will be beneficial to the customer by coordinating with the primary purchase. We have made huge improvements in this area, and the best way to continue addressing potential mismatches is by listening to you when you provide specific examples for our business partners responsible for selecting upsells.

If you encounter an upsell that doesn't seem to match the primary (base) purchase or does not suit the base item or category in a way that enables you to craft a compelling upsell offer, please take a moment to report your experience using this survey. Please be ready to provide the base item number and time of day you were placing the order. 

Example team member upsell feedback comments:
  • Customers buying Tracfone item E101101 during 8am show all ask about headphones. E202202 Bluetooth headphones would be a good match.
  • September 17, 3PM ET hour: Not comfortable making an offer for high heels as an upsell to sneakers - 383838. Items don’t complement each other.
  • Upsell to April 4 TSV E333333 is SD card, but device doesn’t have SD slot. Difficult pairing to offer.
1.Select the brand you support:(Required.)
2.Enter the area you support (Order Services, Customer Service, eServices, etc.):(Required.)
3.Please enter your team member ID:(Required.)
4.Please enter your name:(Required.)
5.Please enter your supervisor's name:(Required.)
6.Approximately what time did you place the order or encounter the upsell? (Example: "2:30am ET"):(Required.)
7.What was the base item number, brand, and/or type of item? (Example: "E434343 Tracfone" or "122334 Beekman Soap"):(Required.)
8.What was the upsell item number, brand, and/or type of item? (Example: "E333333 SanDisk SD card" or "2-year Protection Plan")(Required.)
9.Was this the upsell that popped for the base item?

(Required.)
10.Please provide additional details or comments (see examples in introduction above):