Exit this survey Unisa Library Service Evaluation 2018 1. Default Section Question Title * 1. Which Unisa Library did you visit today? Cape Town Branch, Parow Durban Branch Library Florida Branch Library Johannesburg Learning Centre Muckleneuk Branch Library (Main Library), Pretoria Nelspruit Polokwane Branch Library Rustenburg Branch Library SBL (School of Business Leadership) Branch Library, Midrand Science Library on Main Campus, Pretoria Sunnyside Branch Library, Pretoria Pietermaritzburg Akaki Campus, Ethiopia Question Title * 2. Please indicate your library membership type. (Select all applicable to you) Unisa staff member: Academic Unisa staff member: Administrative or Professional Student: Undergraduate certificate or diploma course Student: Undergraduate degree, eg BA, BSc, BCom, etc. Student: Postgraduate certificate or diploma Student: Honours degree Student: Masters degree Student: Doctoral degree Student: Non-degree purposes Other (please specify) Question Title * 3. What was your purpose for using the Library? Study Borrow material Renew material Request material Perform database search Request literature search Acess MyUnisa Access the internet Other (please specify) Question Title * 4. Please rate the extent to which you agree/disagree with each of the following statements about the Unisa Library services Strongly disagree Disagree Undecided Agree Strongly agree The time it took before library staff assisted me was acceptable. The time it took before library staff assisted me was acceptable. Strongly disagree The time it took before library staff assisted me was acceptable. Disagree The time it took before library staff assisted me was acceptable. Undecided The time it took before library staff assisted me was acceptable. Agree The time it took before library staff assisted me was acceptable. Strongly agree Library staff had a friendly/welcoming/approachable attitude Library staff had a friendly/welcoming/approachable attitude Strongly disagree Library staff had a friendly/welcoming/approachable attitude Disagree Library staff had a friendly/welcoming/approachable attitude Undecided Library staff had a friendly/welcoming/approachable attitude Agree Library staff had a friendly/welcoming/approachable attitude Strongly agree library staff demonstrated adequate knowledge to assist me library staff demonstrated adequate knowledge to assist me Strongly disagree library staff demonstrated adequate knowledge to assist me Disagree library staff demonstrated adequate knowledge to assist me Undecided library staff demonstrated adequate knowledge to assist me Agree library staff demonstrated adequate knowledge to assist me Strongly agree Overall, service in the library was satisfactory Overall, service in the library was satisfactory Strongly disagree Overall, service in the library was satisfactory Disagree Overall, service in the library was satisfactory Undecided Overall, service in the library was satisfactory Agree Overall, service in the library was satisfactory Strongly agree Question Title * 5. What specifically did library staff do well? Question Title * 6. What recommendations do you have to improve service at Unisa library? Done