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About Contributors
Add and Remove Test Contributors to and from Favorite Contributors
Adding a Mobile Device to a Desktop Live Conversation
Adding Contributors to a Test
Adding Multiple Audiences to a Single Test
Adding or Removing Team Members
Additional Country Filters
Allowing Access to UserTesting Domains
Analyzing and Sharing Insights
Approval Flow
April 2020 Product Releases
April 2021 Product Releases
April 2022 Product Releases
April 2023 Product Releases
Avoiding Bias When Collecting Feedback
Before You Begin
Best Practices for Building Your Own Test Invitations
Best Practices for Card Sorting and Tree Testing
Best Practices for Setting Up Your Account
Best Practices for Taking Notes During a Live Conversation Session
Best Practices for UserTesting
Build a Demand Generation Marketing Campaign
Build a Website
Build an App
Build-Your-Own Test Invitations
Can I Cancel or Reschedule My Live Conversation?
Can I Hide the List of Live Conversation Meeting Contributors?
Can I Schedule a Live Conversation Longer Than 60 Minutes?
Card Sorting with UserTesting: Analyzing the Test Results
Card Sorting with UserTesting: Setting Up Your Test
Choose Your Target Audience from the UserTesting Contributor Network
Choosing a Method for Collecting Feedback
Choosing Templates for Your Design and Development Process
Click Maps
Collecting Contributor Insights Under HIPAA
Collecting Feedback on Physical Products: Shipping Products to Contributors
Conducting a Pilot Test
Connecting UserTesting to Microsoft Teams
Considerations for Accessibility Testing
Consolidating UserTesting Accounts: FAQs
Contributor View
Converting a UserTesting Contributor Network Test to an Invite Network Test
Create a Favorite Contributors Network
Create a Test Using a Favorite Contributors Network
Creating a Similar Test
Creating a Test Plan: Common Mistakes and How to Avoid Them
Creating a UserTesting Account
Creating Camera Tasks for Mobile Tests
Creating Highlight Reels
Custom Confidentiality Terms
Custom Network Create a Network
Custom Network: Frequently Asked Questions
Custom Network: Understanding Contributor Compensation
Data Residency and Storage
Delete a Favorite Contributors Network
Displaying Your Certification on LinkedIn
Do I Need to Record the Live Conversation?
Editing a Test After Launch
Effectively Using Notes and Clips
Email Notification Preferences
Evaluate a Design Idea
Experiencing the UserTesting Platform in Other Languages
Exporting Session Data on the Flex Plan
Exporting Transcripts to Excel
Exporting Your Results to Excel
Favorite Contributors: Overview
Finding the App URL
Five Ways UX Writers Reduce Risk in the Digital Product Development Process
Folders: Best Practices
Fresh Eyes and Test Filters
Fuel Cycle and UserTesting: Best Practices
Gathering Factual Responses vs. Subjective Data
Glossary of Terms - Filters
Glossary of Terms - UserTesting Platform
Guidance for Admins
Guidance for Admins on the Flex Plan
Guidance for Admins on the Seat-Based Plan
Guidance for New Team Members on an Existing Account
Guidance for Troubleshooting Screener Questions
Guide for Invite Network Contributors (Desktop Tests)
Guide for Invite Network Contributors (Mobile Devices)
Help Center for Contributors
How Can I Provide Feedback About UserTesting?
How Do I Cancel a Pending Test Session?
How Do I Craft a Plan to Collect Insights?
How Do I Create Test Objectives?
How Do I End My Live Conversation?
How Do I Share Test Results?
How Do I Use the Post-Test Questions Effectively?
How Do We Keep Your App Secure?
How Does UserTesting Capture a Contributor's Activity?
How Long Should a Test Be?
How Much Are Test Contributors Compensated?
How Often Should I Collect Feedback?
How to Analyze and Share Results: Overview
How to Get Feedback on a Video with the URL Asset
How to Host an Image
How to Launch a Desktop Test
How to Launch a Mobile Website Test
How to Launch a Prototype Test
How to Launch an App Test
How to Launch an Unreleased Android App Test
How to Launch an Unreleased iOS App Test
How to Manage Unlimited Workspaces
How to Set Up Just-in-Time Provisioning (JIT Provisioning)
How to Set Up Self-Service Single Sign-On (SSO)
How to Test an Email
How to Test Purchase Transactions
How to Use a Short Test
How to Use Grouped Tasks and Results
How to Use Hidden Workspaces
How to Use Personalization Tokens When Building Your Own Test Invitations
How to Validate and Recruit Your Ideal Contributors
I Forgot My Password...Help!
If You've Encountered a Problem...
Important Website Update for all Customers
Inclusive Screener Questions
Instant Highlight Reels
Instant Insight
Integrated Login Experience for UserTesting, UserZoom, and EnjoyHQ
Intent Path
Interactive Path Flows
Invite Network Best Practices
Invite Network Privacy Guide
Invite Network: Frequently Asked Questions
Invite Network: Overview
Invite Network: The Test Contributor's Experience
January 2021 Product Releases
January 2022 Product Releases
July 2020 Product Releases
July 2021 Product Releases
July 2022 Product Releases
Jumpstart Series FAQs
Jumpstart Series: Live Courses
Keyword Map
Launch a Test
Launch URL Tasks
Live Conversation Security: Frequently Asked Questions
Live Conversation: How to Join
Live Conversation: Overview
Live Conversation: Scheduling and Calendar Integration
Live Conversation: Using Alternative Video Conferencing Solutions
Live Conversation: Zoom Basics and Troubleshooting
Live Conversations with Invite Network Contributors
Managing Saved Screener Questions
Managing Tests in Workspaces
Managing Your Subscription on the Flex Plan
Marketing Insight: Getting Started
Messaging a UserTesting Contributors
Mobile Prototype Testing with Other Tools
Mobile Testing: Frequently Asked Questions
Mobile Tests: Best Practices
Moderated Studies with Professional Services
Moderated vs. Unmoderated Tests
Moving a Draft Between Accounts
Native Video and Audio Testing (Beta)
Navigating the New Dashboard Experience
October 2020 Product Releases
October 2021 Product Releases
October 2022 Product Releases
Order History
Ordering Tests Longer Than 15 Minutes
Path Filter
Preview for Mobile
Previewing Your Test Plan
Prioritization Matrix App
Product Insight: Getting Started
Professional Services
Prototype Testing with InVision
Qualtrics Test Questions
Quick Answer Builder Guide
Quick Answer: Choose Between Two Options
Quick Answer: Compare Two Websites
Quick Answer: COVID-19 Impact on Behavior
Quick Answer: Discover Needs and Frustrations
Quick Answer: Test Creatives
Quick Answer: Test Messaging
Quick Answer: Test Website Usability
Quick Answer: Understand Behavior in Mobile Apps
Quick Answer: Validate a Prototype
Quick Answer: Validate an Idea
Quick Answers: Marketing Insight
Quick Answers: Product Insight
Rating and Following Up with Your UserTesting Contributors
Recommended Tags for Organizing Notes and Clips
Rename a Favorite Contributors Network
Renewing Your Subscription
Resent an Invitation to a Team Member
Resources Related to COVID-19
Results from Quick Answer Tests
Saved Audiences
Saved Panels
Saved Test Plans
Scheduling Tests to Launch
Screener Questions: Best Practices
Seamless Recorder: FAQs
Secure Prototype Hosting
Select Your Audience (Screeners)
Sentiment Analysis
Sentiment Path
Session Rate Card
Setting Up Tasks
Sharing Insights That Are GDPR Compliant
Shortcuts for Formatting Text
Smart Tags
Support Team
SUSplus App
Tasks
Tasks: An Overview
Template Access Control
Templates
Testing a Prototype, Website, or App
Testing Capacity on the Flex Plan
Testing Feelings and Mindsets
Testing for Comprehension
Testing in Non-English Languages
Testing Options
Testing Search, SEO, and Search Results
Testing Voice-Interactive Devices
Tests That Require a Login
The UserTesting Contributor Experience
This Month's Customer Labs
Transcripts
Tree Testing with UserTesting
Troubleshooting Video Player Issues
Understanding How People Feel About a Company or Product
Understanding Personally Identifiable Information (PII)
Understanding the Competitive Landscape
Understanding Your Customer's Environment and Context
Usage and History Dashboard
Usage Reporting for the Seat-Based Plan
Use Cases for Understanding Your Customers' Environment
UserTesting Custom Network Invite Link
UserTesting for Designers
UserTesting for Executives
UserTesting for Marketing
UserTesting for Product Teams
UserTesting Foundational Certification Program
UserTesting Integration for Jira
UserTesting Integration for Jira Product Discovery
UserTesting Integration for Microsoft Teams
UserTesting Integration for Qualtrics
UserTesting Integration for Quantum Metric
UserTesting Integration for Slack
UserTesting Labs
UserTesting Plugin for Adobe XD
UserTesting Policies for Privacy and Security
UserTesting Power-Up Integration for Trello
UserTesting Resources: Getting Started
UserTesting University Channels
UserTesting University Training
UserTesting's Information Architecture Testing Solutions
Using Metrics Questions
Using Multiple Choice Questions
Using Native Browsers in Your Test
Using Rating Scale Questions
Using Screener Questions to Find Your Ideal Contributors
Using Screener Questions to Find Your Ideal Participants
Using Templates
Using the "Other Requirements" Field
Using the Balanced Comparison Feature
Using the Blur Tool to Protect Personally Identifiable Information (PII)
Using the Metrics Tab
Using the Summary Tab
Using Written Response Questions
Video Player
Video Upload
View Screener Responses
Viewer (Collaborator) Role: Overview
Ways to Collect Insights: Quick Resource Guide
Welcome to UserTesting University
What Are Competitor Studies?
What Are One-on-One Interviews?
What Are Surveys?
What Are the System Requirements?
What Does a Moderated Interview with Professional Services Look LIke?
What If I'm Having Difficulty Recruiting Test Contributors?
What If the Test Contributor Doesn't Attend as Scheduled?
What If the Test Contributor Doesn't Attend as Scheduled?
What Is a Diary Study?
What Is a Focus Group?
What Is a Longitudinal Study?
What Is a Multi-Channel Study?
What Is a Power Session?
What Is a Qualitative Sampling of an Online Survey?
What Is a Usability Testing for Remote Moderated and Remote Unmoderated Tests?
What Is A/B Testing?
What Is an Omnichannel Study?
What Is Card Sorting?
What Is Competitive Comparison?
What Is Comprehension Testing?
What Is Concept Testing?
What Is Preference Testing?
What Is Premier Support?
What Is Prototype Testing?
What Is Remote Moderated Usability Testing?
What Is Remote User Research?
What Is Tree Testing?
When to Use Each Type of Test in the UserTesting Platform
Where Can I Find Video Tutorials?
Where to Find Test and Session IDs
Which Countries Can I Test in?
Which Network Should I Choose to Recruit Contributors?
Why Can't I Launch My Live Conversation Session on Zoom?
Why Can't I Share My UserTesting Videos with Non-Team Members?
Why Collect Customer Feedback?
Why Should I Segment My Customers?
Why Test? Why UserTesting?
Will Test Contributors Keep My Information Confidential?
Workspaces and Video Security
Workspaces: Frequently Asked Questions
Workspaces: Overview
Workspaces: Overview
Writing Great Tasks
Your UserTesting Dashboard: Overview
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