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In an ongoing effort to provide you with excellent customer service from Mailpiece Design Analysts (MDA), the U. S. Postal Service would like your feedback on your most recent experience.

This survey should only take about 5 to 10 minutes of your time. Results are used to measure MDA customer service and are tracked over time. So, although you may have completed this survey for a previous ticket or incident, we would like to hear from you each time an MDA provides you with assistance.

Thank you for helping the U. S. Postal Service improve the service you receive as a business mailer.

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* Overall, How satisfied were you with your experience contacting the MDA Helpdesk?

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* What is the Reference # located in the MDA Helpdesk email you received that is associated with this survey response? (Example: INC0123456)

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* What specifically was the question or concern that brought you to the MDA Helpdesk?

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* Did the MDA Helpdesk provide you with an acceptable resolution to your question or call?

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* What can the MDA Helpdesk do to improve your overall experience?

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* MDA Helpdesk employee(s) were courteous?

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* MDA Helpdesk employee(s) have positive attitudes?

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* MDA Helpdesk employee(s) were efficient?

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* MDA Helpdesk employee(s) were knowledgeable about Postal products, services and systems?

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* When calling, emailing, or visiting the MDA Helpdesk, were you made aware of current or upcoming Postal Service promotions?

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* Would you like to be contacted about your recent experience?

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* How would you like to be contacted?

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* Please input your phone number or email address.

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