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Member Satisfaction Survey
USALLIANCE Member Feedback
Hi there, thanks for taking the time to provide your valuable feedback to us. We look forward to hearing what you have to say!
OK
1.
On a scale of 0 to 10,
How likely is it that you would recommend USALLIANCE Financial to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
How well do our products meet your needs?
Extremely well - I use all of them!
Very well - I use most of them.
Somewhat well - There are a few missing.
Not so well - There is a lot missing.
Not at all well - I don't use any USALLIANCE products.
3.
Overall, how satisfied or dissatisfied are you with your credit union experience?
Very satisfied - USALLIANCE is my Credit Union soulmate.
Somewhat satisfied - I love USALLIANCE, but I'm not IN LOVE with USALLIANCE.
Neither satisfied nor dissatisfied - meh.
Somewhat dissatisfied - I have some issues with USALLIANCE, but we're working on them
Very dissatisfied - It might be time to break up.
4.
To what extent is USALLIANCE your primary banking service?
It's my primary account. I love USALLIANCE!
It's a secondary account, I do the bulk of my banking at a different Credit Union.
It's a secondary account, I do the bulk of my banking at a Bank.
It's a peripheral account. I rarely use these funds.
I have a USALLIANCE account? Since when?
5.
Which of the following words/phrases would you use to describe our products and services? Select all that apply.
Reliable
High quality
Easy to use
Unique
Great rates
Technologically advanced
Modern
Friendly
Overpriced
Unfriendly
Impractical
Ineffective
Poor quality
Unreliable
Outdated
Hard to use
6.
What do you think of our product rates?
Excellent - I always find great rates at USALLIANCE!
Average, but the customer service makes up for that.
Average - sometimes they're high, sometimes they're low.
Below average - there are only a few products with great rates.
Poor - there are always better rates elsewhere.
7.
How would you rate your experiences (if you've had any) with our Member Relations team?
Fantastic - I can always count on a timely response and a helpful answer.
Great - My problem was solved in a somewhat timely manner.
Pretty Good - It took awhile, but my problem was solved.
Just okay - It took awhile, and my problem was not solved.
Not good - Still waiting on a response....
I've never interacted with Member Relations
8.
How long have you been a member of USALLIANCE?
Less than a year- Hi, I'm new here.
1 - 2 years - I'm enjoying being a USALLIANCE member so far!
3 to 5 years - This place is awesome.
5 to 10 years - We go way back.
More than 10 years- I'm a lifer.
9.
Do you have any other comments, questions, concerns, or feedback? How can we help you live your life fully?
