The Sponsored Projects team at the University of Nevada, Reno  is committed to providing exceptional customer service.  Your valuable feedback will be used to measure customer satisfaction and to improve our service.

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* 1. Are you internal or external to the University of Nevada, Reno?

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* 2. When you contacted the Sponsored Projects, who assisted you?  (Choose all that apply)

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* 3. Based upon your overall experience, please rate your satisfaction with Customer Service in the following areas:

  Very Dissatisfied Dissatisfied Neither Satisfied or Dissatisfied Satisfied Very Satisfied
Ease of contacting Sponsored Projects staff
Promptness of response
Professionalism of Sponsored Projects staff
Quality of work performed
Updates on the progress of your request
Timeliness of service or solution
Sponsored Projects staff member's ability to provide a clear understanding of the issue and resolution
Sponsored Projects staff member exhibited good communication skills

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* 4. Do you have any additional comments about your experience or suggestions on how we can improve?

Thank you for taking a moment to complete our survey.  Please feel free to contact the Assistant Vice President, Research Administration, Charlene Hart at (775) 784-1868 or crhart@unr.edu if you would like to talk further about your experience.

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