Your feedback is important to all of us here at the Department of Labor and Workforce Development. Please take a minute to fill out this customer survey to tell us how we’re doing and how we can improve services. Your comments are valuable to us and will be treated confidentially. Thank you for taking the time to share your opinion with us.

-Acting Commissioner Aaron R. Fichtner, Ph.D.

We encourage you to add your comments and suggestions where applicable.

* 1. On a scale of 1 to 5; with 5 being the highest and 1 being the lowest, please tell us how you rank the ease of use of filing and claiming your weekly Unemployment Insurance benefits online.

* 2. How clear are the instructions provided on the Unemployment Insurance website?

* 3. Overall, are you satisfied with the customer service you’ve received from Department of Labor staff?

* 4. Please rate the clarity of documents sent to you regarding Unemployment Insurance.

* 5. If you had a choice, which method of delivery would you prefer to receive Unemployment Insurance information?

* 6. How do you currently access the Unemployment Insurance website?

* 7. How often do you use the Department of Labor’s online job search tools? (i.e. Career Connections / OnRamp)

* 8. Please give us your comments on this website and other Department of Labor and Workforce Development services you have used.

Your comments are very valuable to us and will be treated confidentially. To ensure anonymity, please do not include any personal information. We cannot respond to questions you ask here. If you need additional assistance please contact a Reemployment Call Center at (201) 601-4100, (732) 761-2020, or (856) 507-2340.

Thank you for participating in this voluntary survey and providing us with your valuable feedback!

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