In your most recent customer experience, how did you contact UI?

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* 1. In your most recent customer experience, how did you contact UI?

Are you?

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* 2. Are you?

How long was your wait before interacting with a customer service agent?

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* 3. How long was your wait before interacting with a customer service agent?

Did our representative . . . ?

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* 4. Did our representative . . . ?

  Yes No Somewhat
Quickly identify your problem
Appear knowledgeable and competent
Help you understand the cause and solution to the problem
Handle issues with courtesy and professionalism
About how long did it take to get your problem resolved?

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* 5. About how long did it take to get your problem resolved?

Why did you contact UI?

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* 6. Why did you contact UI?

How knowledgeable did our customer service agent seem to you?

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* 7. How knowledgeable did our customer service agent seem to you?

How clear was the information that our customer service agent provided to you?

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* 8. How clear was the information that our customer service agent provided to you?

How helpful was our customer service agent?

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* 9. How helpful was our customer service agent?

Overall, how satisfied are you with the service you received?

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* 10. Overall, how satisfied are you with the service you received?

Do you have any suggestions for improvement (please be specific)?

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* 11. Do you have any suggestions for improvement (please be specific)?

Contact Information (Optional)

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* 12. Contact Information (Optional)

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