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* 1. In your most recent customer experience, how did you contact UI?

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* 2. Are you?

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* 3. How long was your wait before interacting with a customer service agent?

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* 4. Did our representative . . . ?

  Yes No Somewhat
Quickly identify your problem
Appear knowledgeable and competent
Help you understand the cause and solution to the problem
Handle issues with courtesy and professionalism

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* 5. About how long did it take to get your problem resolved?

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* 6. Why did you contact UI?

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* 7. How knowledgeable did our customer service agent seem to you?

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* 8. How clear was the information that our customer service agent provided to you?

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* 9. How helpful was our customer service agent?

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* 10. Overall, how satisfied are you with the service you received?

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* 11. Do you have any suggestions for improvement (please be specific)?

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* 12. Contact Information (Optional)

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