Welcome to the Tyvan, LLC Patient Satisfaction Survey!

We appreciate your business and your feedback is important to us. Please take a moment to answer the following questions and let us know how we can better serve you.  Thank you!

Question Title

Image

Question Title

* 1. Overall, how would you rate the accommodations made to meet your needs during your visit?

Question Title

* 2. Are the hours of operation for the billing office convenient for you?

Question Title

* 3. Was the representative that handled your account pleasant and attentive to your needs?

Question Title

* 4. Are our phones answered promptly?

Question Title

* 5. Are you satisfied with our ability to return your calls in a timely manner?

Question Title

* 6. Is the billing process convenient & efficient?

Question Title

* 7. Was the representative knowledgeable in response to your inquiry?

Question Title

* 8. Was your bill thoroughly explained and well articulated?

Question Title

* 9. Were the needs of your call handled in an adequate length of time?

Question Title

* 10. Were you treated with courtesy and respect?

Question Title

* 11. Did you feel as if the bill was fair and reasonable for the emergency services provided?

Question Title

* 12. Did the representative understand your concern and was efficient in handling your request?

Question Title

* 13. Was the professional and facility billed explained at the time of call?

Question Title

* 14. How satisfied are you to recommend other patients to contact our billing office for assistance?

Question Title

* 15. Overall, rate your satisfaction of the the billing services provided.

Question Title

* 16. Please provide the name of the customer service representative that you spoke with.

Question Title

* 17. Please provide patient name, facility services rendered and/or account number (if applicable)

Question Title

* 18. Please provide any additional feedback regarding your experience and indicate if you desire a phone call to follow up on patient needs.

T