* 1. How important is price when choosing your holiday?

* 2. What changes would most improve your experience with Tsimaras Hotels?

* 3. What did you like most about Tsimaras Hotels and the hotel you stayed in?

* 4. Overall, are you satisfied with your experience using Tsimaras Hotels, neither satisfied or dissatisfied with it, or dissatisfied with it?

* 5. What would make you more likely to choose Tsimaras Hotels?

* 6. If you are not likely to choose Tsimaras Hotels again, why not?

* 7. How important is a hotels reputation when choosing your holiday?

* 8. What changes would most improve the hotel you stayed at? Please state the name of the hotel followed by your ideas.

* 9. What do you like most about the hotel you stayed in? (Please state the name of the hotel followed by your comments)

* 10. How well did the Tsimaras Hotels staff answer your questions?

* 11. Did you like the Tsimaras Hotels food and drink menus, neither like nor dislike it, or dislike it?

* 12. What changes (if any) would you suggest for the food and drink menus?

* 13. Did you like the location, design and facilities of your chosen Tsimaras Hotel neither like nor dislike it, or dislike it?

* 14. Was your experience of Tsimaras Hotels better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 15. How knowledgeable were the staff at your hotel?

* 16. How presentable were the staff at your hotel?

* 17. How clear was the information the reception and service staff at the Emelisse Hotel / Tsimaras Hotels gave you?

* 18. Do you think prices at Tsimaras Hotels for
A) accommodation
B) food and drink
are too high, too low, or about right?

* 19. Compared to similar hotels you have stayed in, how effective is our service?

* 20. Compared to similar hotels you have stayed in, are our prices more reasonable, less reasonable, or about the same?

* 21. Compared to similar hotels you have stayed in, is our service quality better, worse, or about the same?

* 22. How interested are you in receiving a monthly e-newsletter containing news, updates and special offers for Tsimaras Hotels?

* 23. How likely is it that you would recommend Tsimaras Hotels to family,friends or colleagues?

  10 - Extremely likely 9 8 7 6 5 - Neutral 4 3 2 1 0 - Not at all likely
Family
Friends
Colleagues

* 24. How important is value for money to you?

* 25. How important is it to have in-house trips and activities available to you?

* 26. How often do you use a tour operator or travel agent to book you holiday?

* 27. Did you book this holiday via a Tour Operator (eg Thomson), Online Agent (eg. i-escape; Mr & Mrs Smith) or Direct (direct with the hotel)?

* 28. If you booked Direct would it have been helpful for a representative from Tsimaras Hotels to have met you at the airport?

* 29. If you could be met at the airport on arrival by a representative from Tsimaras Hotels what is the likelyhood of you using this service?

* 30. How often do you use an online travel website to book your holiday?

* 31. How useful would an online booking and reservation system for Tsimaras Hotels be to you?

* 32. How useful would an online room plan / virtual 3D tour of Tsimaras Hotels properties be to you?

* 33. How likely would you be to use this new service?

* 34. How important was product or service quality in your decision to book with Tsimaras Hotels?

* 35. How responsive is Tsimaras Hotels?

* 36. How professional is Tsimaras Hotels?

* 37. How often have you heard other people talking about Tsimaras Hotels?

* 38. How strongly do you recommend Tsimaras Hotels?

* 39. How often do you stay at Tsimaras Hotels?

* 40. Which of our hotels have you stayed at before?

* 41. Which of our hotels that you have stayed at do you prefer and why?

* 42. How many times have you stayed at one of Tsimaras Hotels?

* 43. How often do you use a travel agent or tour operator to book your holiday ?

* 44. How likely are you to recommend Tsimaras Hotels to people you know ?

* 45. Were you satisfied with your last experience with Tsimaras Hotels, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 46. Overall, are you satisfied with the service you received from Tsimaras Hotels, neither satisfied nor dissatisfied it, or dissatisfied with it?

* 47. How likely are you to recommend Tsimaras Hotels to others?

* 48. How professional is the look and feel of Tsimaras Hotels websites?

* 49. How visually appealing are the Tsimaras Hotels websites?

* 50. How clear is the information available on Tsimaras Hotels websites?

* 51. How easy is it to find the information you are looking for on Tsimaras Hotels websites?

* 52. How easy is it to navigate Tsimaras Hotels websites?

* 53. How important do the staff at Tsimaras Hotels make you feel?

* 54. Overall, are you satisfied with your experience using Tsimaras Hotels, neither satisfied or dissatisfied with it, or dissatisfied with it?

* 55. What would make you more likely to use Tsimaras Hotels?

* 56. If you are not likely to use Tsimaras Hotels, why not?

* 57. If incentives for booking directly with Tsimaras Hotels were available, how likely would you be to book direct instead of booking with a travel agent or tour operator?

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