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Truno Client Satisfaction Survey

1.Email Address:
2.Company Name:
3.Overall, how would you rate your level of satisfaction with the following departments within Truno, Retail Technology Solutions?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Support Center
Installation
Training
Sales
Service
4.How effectively does the Truno Team communicate in the following areas?
Very Effectively
Effectively
Neutral
Ineffectively
Very Ineffectively
Support Center
Installation
Training
Sales
Service
5.How would you rate the timeliness of your Truno service, regarding technician's arrival time and length of installation?
6.After service by your technician was completed, how would you rate the organization of the POS equipment?
7.How would you rate your satisfaction with your ability to continue to conduct business during and after your Truno service?
8.If applicable, how would you rate your level of satisfaction with the training subjects provided by the Truno Training Team?
9.If applicable, how would you rate your level of satisfaction with the professionalism of the trainer provided by the Truno Training Team?
10.How would you rate your satisfaction with the Truno Support Center's ability to understand your issue?
11.How would you rate the timeliness of the Truno Support Center regarding resolution of your issue?
12.How satisfied are you with the resolutions provided by the Truno Support center?
13.Did the delivered product meet the expectations set forth by your Truno sales executive?
14.Do you feel you receive adequate updates on current/new products and changes in the POS industry from your Truno sales executive?
15.Please provide additional feedback in the space below.